Sonder at Hance Park

Last year's stay at Sonder in first floor condo with patio was wonderful. Not so this time. Garbage odor in hallways, mattress was soft and very uncomfortable. Needed extra blanket. No extra batteries for remote. Very little natural light in 2nd level condo.

Unit was clean but on bottom interior of 5 story complex so natural light was non existent. No hangers for clothes nor dresser for unpacking. Requested hangers, which were told would be sent over but were not delivered.

This is my 4th time staying with Sonder (3rd at this property) and the contrast with the previous stays was surprising. The unit itself was clean but the walls were extremely scuffed and shaby looking, really needed a fresh coast of paint. The kitchen stool cushions were also stained/food residue. The common hallways smelled like garbage. Though not immediately apparent, throughout our 3 nights we noticed an increasing cigarette smoke smell, particularly in the bathroom when the vent was on. Lastly, we'd planned to use the pool during our stay but found it very unclean looking with a lot of debris. There's been a sharp decline in the upkeep of this property, it's very disappointing as it previously was a favorite location.

Parking is a nightmare, they sell you parking pass & there are very limited amount of spots shared by the building. We rented a car since the property offered parking, ended up using Uber often and leaving the car as there isn’t much street parking as a backup. The unit was ok, bare bones furniture. Not even a dresser to put things in. It was clean but the fact the walls, trim, floors…. Are so dingy and dinged up it made it feel not so clean. Washer dryer major mildew smell. They gave us 3 towels for 3 people, we could have requested more, why should we need to? Yes there is a washer and yes we did wash and reuse and that’s ok- but I think pretty basic common sense to at least have a couple extras. I think a lot of people use 2 one for the body & one for hair. The mattress was a rock, not even exaggerating a little. It didn’t indent when your body lay down, so uncomfortable we almost left to find a hotel to sleep in. I ended up asking for anything, blankets or anything we could lay down for comfort, they sent another blanket, 1 blanket, there were no extra blankets in the unit at all. We actually ran into the person delivering the blanket to us ,on the elevator. It was nearly dragging the floor he was just carrying it in a bundle and it didn’t feel clean. We still used it, we were desperate for sleep, it was not even slightly better. The caulk and trim in the kitchen was split and looked dirty , barstools didn’t fit. Location was decent getting to food and downtown

I love the convenience of local eateries right down the street. Everything was accessible in a 5 minute walk. The property infrastructure is not the best. All day I was hearing the tenant above me and really couldn’t enjoy relaxing due to them walking hard around their apartment. Also at times, I could smell **** coming through the vents in the bathroom and main living space.

I enjoyed the stay for a business trip at sonder, i liked pretty much everything except the communication. I asked if i can park my car off the street and never got a response. I had to double check with building managmement team to figure out. Also, the sonder app is not working and you need to log in and get information through web.

The place was amazing probably the biggest unit I've ever gotten to stay in so far. Everything was amazing I think it was just the check in & trying to get the code for fobs in locker, but all in all it was amazing & I look Forward to stay again with sonder, thank you again for amazing trip!

The 1bedroom we stayed at was quite dated. Carpet not clean, the shower drains very slowly and without handle. So for any elderly traveling, this may not be the place to choose. Not sure why it had such high rating before. One good thing about it is the communication was excellent on the app. Once I told them items not working, they immediately sent over people to fix, and even moved us to another location.

Sonder is a good idea with poor execution. To book a Sonder, I have to develop an app profile, which requires multiple scanning of my driver's license. That was odd and made me uncomfortable. I attempted to back out but Sonder said that they would charge me full price if I didn't show. That made me disappointed in ******* and Sonder. A few days before my arrival, I received an entry code and then received another the day of arrival. Sadly, neither worked. Standing outside my apartment, I had to wait on hold for 20 minutes until the door programmed for the third code. Finally, I get in. The place itself was nice with a full sized washer / dryer. However, there was no door to the bedroom so I could here the washer / dryer all night. I had no other option as this was the reason I booked this type of place, as I was in between two west coast business trips for over two weeks and needed to clean clothing. At 5:45AM, the garbage arrived and banged around for 15 minutes. Well, that is just bad luck on top of the experience. The place is safe and in a walkable area, but, overall, I wish that I had stayed elsewhere.