Extend-a-Suites Phoenix

Nasty hotel. No ******* phones

Front desk staff was welcoming and friendly as any of the front desk ladies always ( been here before ) are upon my arrival. I appreciated the lady whom checked me in, allowed me to have a voice / option for the room & wheeere it was on the property, I chose in the back past the pool in #245, it is away from traffic coming in & out and the I17 that’s right next to this property, really it’s a convenient thing being right off the acces road, to get off and not have to go in a big circle to get where I am going, HOWEVER it’s the only thing I BARELY dislike , the highway is right there so if ur room is near the office, oh almost hear as cars will pull-in& out& around all times of the day! So I really appreciated her giving me that final say! I felt welcomed and cared for . I cannot recall the woman’s name that check me in around 4:30apm on a Wednesday May 21st, 2025!! You are an angelic person !! thank you all for everything you do! Your Love and patience always will yo a very long waaay..: just know THiS pretty please! U guys have come so far since the renovation and showing up everyday soooo so can check in simply and efficiently!

Room wasn't ready The site said the room would be ready at 3 but when I got there it wasn't ready....I had to wait 45 minutes in the lobby. The front desk lady said that it is from 3-5pm (didn't say that on sight)

Staff did seem to be pretty ON TOP of everything going on both on the entire property and in the office

The staff was great, and the room wasn’t too bad. The beds were clean, and the floors were nice. The fridge/freezer was bigger than I expected, which was helpful. If you’re going to stay for awhile, then you should bring a broom, because the floors get dirt tracked in. The ceiling in the room was not clean. You can tell that the maids cleaned the bathroom with the door open, because behind the bathroom door was not cleaned after the last people stayed (plunger marks on the back of the door, and things smeared on the wall). Also, there was only half a roll of toilet paper in the bathroom, so we had to buy our own. Of course, you don’t see these things when you first look. The shower was not good-It definitely needs a new shower head. I didn’t expect anything amazing for the price, but a cleaner room would have been nice.