Crowne Plaza Phoenix Airport - Phx

We landed really late around midnight in Phoenix and had our next flight at 7:30am. So we decided to book a hotel to be able to shower and sleep comfortably for a few hours. The location for this hotel is just perfect. you can take a really short ride with the sky train to 44th. At the station you head across the road via a covered and beautifully lit bridge and then you reach the station for the regular metro where you literally have to cross just one lane of a road and the hotel is right there. We preferred this option so late a t night because we were very exhausted and tired and didn’t want to wait around for their shuttle bus, which I believe runs every 30mins. We were greeted very friendly by the front desk supervisor and check in was a breeze. We had a nice room on the fifth floor, it was quiet, clean and had more amenities than we really needed. After a hot shower we found a few hours of good rest in a very comfortable bed. In the morning, checkout was just as easy and the shuttle bus was right there and drove us straight to our terminal. Again the driver was super friendly and helpful. If we had an overlay in Phoenix again, we would pick this hotel again and recommend it to anyone in the aame situation.

Crown Plaza was just average . Old and outdated . An RCA tv, do they still sell RCA tvs? I ordered a glass of wine at the bar , she charged me for 2 . I questioned her and her answer was to give me a glass to go instead of a refund. I felt its overpriced for outdated it was .

Very busy hotel, restaurant not open only the bar. Staff was friendly, the food was ok. Room was by laundry and the smell was pretty awful. No hot water in the morning. Very expensive for one night. Shuttle to airport was a bonus. Close to airport but I wouldn’t stay there again.

Our room had doors to 2 adjoining rooms (not by request). We could hear the conversations of our neighbors. Otherwise the room met our needs for a short nights stay after a late flight. Staff were all very friendly and attentive.

We booked two rooms for myself and my sister’s family. They did not have the rooms we booker (2 queens) to fit each of our families of four. No apologies just gave us a king with a pullout. No sheets or pillows for the pullout. We had to go again to the desk and ask. Very rude staff.