Hotels Near Sorya Shopping Center in Phnom Penh

The room was filthy , looked like it hadn’t been cleaned. The staff was so rude I was astonished! The bathroom door jammed causing me to be stuck in there and had to escape through the air vent. The staff was unapologetic and suggested it was my fault I was stuck , saying I had locked the door , I took a video which clearly showed the door was not locked !

This is the second time we have stayed here! Great location! 7/11 and SMILE just on the corner! Infinity pool is super nice with great lounge chairs! Service is always top notch! I just don’t like the deposit on my card. They could hold whatever currency that you have with you that’s equivalent.

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

Excellent location for tourists and a very nice relaxing hotel. Pools are small but ambience are super nice, this hotel is like oasis in the desert. Very green & environmental friendly setting. Don’t miss out the rooftop bar, nice breakfast and spa treatment I guarantee it’s the best in town!

It is very in the centre of city where is very easy for you to travel everywhere from place to place! Good for business traveler!

Staying in this hotel was completely impromptu: I used to stay in the Tribe post office square hotel next door, and the view was completely blocked by the high-rise building next door to the river, so I wanted to find a hotel in the next building to see the view😊. Stayed for two days and basically met my expectations. The front desk is on the roadside and the room is in the building next door. After check-in, you will be directed upstairs. The room is not big but clean and hygienic. The room has a balcony and the night view is acceptable. The supermarket downstairs is convenient for shopping, and it's not far from the palace area and can be walked. Let’s talk a little bit: 1. Breakfast is on the second floor of the front desk. It is an a la carte system. There are not many choices but it is very thoughtful and tastes good. 2. The room lacks a desk, which is very inconvenient for business trips. It is recommended to place a table on the other side of the bed. 3. The door of the shower room has a huge gap and water leaks outside during the shower. It would be better if the *****s were made wider.

We went to Phnom Penh for business trip and decided to stay in this hotel. The location of the hotel is great and convenient. Many restaurants and entertainment activities are available nearby. The only downside of this hotel was that the room is quite small. Everything else is good for me.

Very nice hotel and beautiful view. Recommend for booking this hotel. It's not far from Phnom Penh airport

This place has the best view in Phnom Penh. Team is extremely nice and kind, bed is comfy, room is spacious and feels like a cool studio with microvawe and water dispencer. Breakfast is good. I havent had a chance to swim but pool is very cool. However it is full of cockroaches. If one person mentioned this in their comments i wouldnt stay at this hotel. Not just one or two. I killed 15 16 teenager and 5 baby cockroaches. Didnt have a chance to meet parents. A friend of mine was staying another room and he left the hotel earlier and said there were even cockroaches in his pillow. So sad cockroaches took over the place!