Phnom Penh Khan Chamkar Mon Hotels

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

Very nice hotel and beautiful view. Recommend for booking this hotel. It's not far from Phnom Penh airport

This place has the best view in Phnom Penh. Team is extremely nice and kind, bed is comfy, room is spacious and feels like a cool studio with microvawe and water dispencer. Breakfast is good. I havent had a chance to swim but pool is very cool. However it is full of cockroaches. If one person mentioned this in their comments i wouldnt stay at this hotel. Not just one or two. I killed 15 16 teenager and 5 baby cockroaches. Didnt have a chance to meet parents. A friend of mine was staying another room and he left the hotel earlier and said there were even cockroaches in his pillow. So sad cockroaches took over the place!

This hotel is really really good. The room is quite big and comfortable. Very very clean. The bathroom provides towels, slippers, shampoo, shower gel, toothbrush and a hair dryer. The staff is super friendly and really helpful, service is superb. There is a 24/7 reception, so there is no problem with late check ins or early check outs. Supermarkets and small restaurants are nearby. Breakfast is included and quite good. There are Cambodian and Western style options of breakfast (see pictures), coffee is excluded. Its a little bit far away from the city center/touristic area but it's still fine. Value is incredibly. I definitely recommend this hotel

I’d recently spent one night at the Patio Hotel. The building is located on a side alley not visible from the main road. It is nevertheless very centrally located once you get your orientation of the city. I checked in to a room on the 3rd floor with not much of a view (looking into the side walls of other blocks). The room itself is of a average size, it was clean and fairly quiet. Wifi and aircon worked well. The shower head was easy to operate. Bed was firm and I had a good night sleep. The star feature of this hotel is the roof terrace which houses the breakfast restaurant and swimming pool. Very pleasant view all round in the morning. Breakfast was simple but sufficient for me. Staff are friendly and helpful. They gave me a good recommendation of a Khmer restaurant which I had duly visited for dinner that evening. Overall it’s a very centrally located hotel for budget travellers.

We are a family of 4 and we stayed 3 nights in the family room. It was new, clean and big! Location was also great. We were well received by a smiling staff that took good care of us. The only thing that was a bit disappointing was that the soft opening did not include the full Accor plus benefits with dining discount. I was, however notified, that there was a note in the booking about this. I had missed this. That being said, we were served a really good breakfast at around 7$ pr person. Our waiter was so nice and took very good care of us:-) I also liked that there was water available from a dispenser in the hallway. Overall a great stay, and it will be even better after the grand opening and all Accor benefits are included! I recommend staying here. The staff was the best part of the stay. They made our stay memorable.

Beautiful hotel and view and room is very good and service is excellent, best hotel 🥹

Excellent location for tourists and a very nice relaxing hotel. Pools are small but ambience are super nice, this hotel is like oasis in the desert. Very green & environmental friendly setting. Don’t miss out the rooftop bar, nice breakfast and spa treatment I guarantee it’s the best in town!

Arriving in this elegant hotel was a relief from the coach ride. After receiving room numbers and swipes our luggage was scattered to the four winds. Those of us who didn’t have names to our luggage were lost in translation and after waiting 45 minutes took action myself. Concierge had communicated that all luggage would be left somewhere for those of us to claim. They were left on 13th floor. Anyway running up 5 flights as lift a bit slow due to 60 plus of us arriving finally retrieved our luggage. Hotel room much more spacious, modern and new. Communication by staff poor understanding of English and the eagerness to please over rides anything else. Catering for large groups not their forte even though they knew previously as bookings were made months in advance. Not enough staff on the floor to manage the numbers and expectations were high from previous hotel in Siem Reap. Room service first night took up to 2 hours to receive as one chef on. By rights I was taught anything over 20 minutes food is compensated/free. In the heart of CBD, AC in room only, rooftop bar n swimming pool, adequate wifi (was able to watch Netflix on iPad) other than that I wouldn’t choose to stay here again. Room for improvement on hospitality in catering for foreigners.

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