Sunway Hotel Phnom Penh Reviews
Sunway Hotel Phnom Penh
Wat Phnom 1 Street 92, Khan Doun Penh, Phnom Penh, 12202, CambodiaView Hotel Details
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Sunway Hotel Phnom Penh Guest Reviews
4.3/5
Very Good
41 review
Verified reviewsLocation4.4
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(41)
Positive reviews(37)
Reviews with photos/video(5)
Awesome stay(6)
Great service(5)
Negative reviews(4)
Chento Jayan
Executive King Suite
Stayed in Apr 2024
Business travelers
326 review
Outstanding
Posted on Apr 21, 2024
Staff are very friendly and very nice hotel. Definitely will stay in this hotel again soon
Response from Property: Dear Chento Jayan, We appreciate for your kindly review of our hotel. We are glad to hear that you enjoyed and were satisfied with our hotel service. We look forward to seeing you again for your next trip to Phnom Penh. Thank you with regards The Hotel Management Team
Guest User
Deluxe Room
Stayed in Jan 2024
Family
1 review
Very Good
Posted on Jan 9, 2024
The staffs are friendly & approachable. Hotel allowed us to do early check in & gave fruit platter.
Response from Property: Dear Value Guest,Thank you very much for your review of our hotel service.We look forward to seeing you again for your next trip to Phnom Penh.Thank you with regards!The Hotel Management Team
Byung Hee
Deluxe queen Room
Stayed in Nov 2023
Business travelers
13 review
Very Good
Posted on Nov 13, 2023
Generally good and I selected this hotel cause of location and good rate.
This is traditional hotel and facility is little old. Breakfast is just so so not great but staffs are all kind.
Two things were not good for me.
1. air conditioner - sound is quite big and it noised for me
2. Huge sound from toilet bowl when I flushed waters.
These things are surely fixed.
Response from Property: Dear Byung Hee,Thanks for your kind review and comment on our hotel service. Your feedback is really important to us, in order to drive our guest's satisfaction. Once again, we sincerely apologize for the inconvenience and thank you very much for your feedback and for your kind understanding. We will definitely action on the matter.Thank you with regards!The Hotel Management Team,
LJ2
Deluxe Room
Stayed in Jul 2024
Solo travelers
5 review
Amazing
Posted on Sep 7, 2024
Safe location with comfortable stay.
Guest User
Deluxe Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 6, 2024
Very good service from the hotel staffs.
Response from Property: Dear Value Guest, We appreciate your kindly reviewing us. We are glad to hear that you are satisfied with our hotel service.We look forward to seeing you again for your next trip.Thank you with regardsThe Hotel Management Team
weipeng
Deluxe Room With Balcony
Stayed in May 2024
Business travelers
5 review
Outstanding
Posted on May 10, 2024
Not bad, reasonable price
Response from Property: Dear Value Guest,We appreciate your kindly reviewing us. We are glad to hear that you are satisfied with our overall hotel service.We look forward to seeing you again for your next trip.Thank you with regards!The Hotel Management Team
LeilaBW
Deluxe Room
Stayed in Feb 2024
Business travelers
8 review
Outstanding
Posted on May 1, 2024
CLEAN AND VERY FRIENDLY STAFF
Response from Property: Dear Value Guest,We glad to hear that you find our hotel is a very convenient place to stay.We look forward to seeing you again for your next trip.Thank you with best regardsThe Hotel Management Team
Guest User
Deluxe Room
Stayed in May 2023
Business travelers
1 review
Great
Posted on May 24, 2023
Decent hotel with a strategik location. You get what you Pay
Response from Property: Dear Value Guest,We really appreciate your kindly reviewing us. We look forward to seeing you again for your next trip.Thank you with regards!The Hotel Management Team
Guest User
Deluxe Room
Stayed in Jan 2024
Business travelers
1 review
Very Good
Posted on Feb 3, 2024
It's a hotel I've been to often for a long time, but when I was making flight reservations, I saw a hotel I was familiar with, so I made a reservation.
As expected, the facilities are always clean and breakfast is provided.
I was able to eat everything and it tasted the best~~^^
I plan to come again on my next business trip.
Original TextTranslated by Google
Response from Property: Dear Value Guest, We appreciate your kindly reviewing us. We are happy to hear that you enjoyed your stay and are satisfied with the overall service.Your feedback is really important to us, to drive our guest's satisfaction.We look forward to seeing you again for your next trip to Phnom Penh.Thank you with regards,The Hotel Management Team
Wuzetian
Deluxe Room
Stayed in Oct 2023
Travel with friends
7 review
Outstanding
Posted on Oct 18, 2023
The hotel facilities are quite good. It feels a bit old. The breakfast is average and nothing I like. The location is very central.
Original TextTranslated by Google
Response from Property: Dear Wuzetian,We really appreciate your kindly reviewing us. We look forward to seeing you again for your next trip.Thank you with regards!The Hotel Management Team
Guest User
Deluxe Room
Stayed in Nov 2023
Business travelers
2 review
Amazing
Posted on Dec 4, 2023
Staying here for the second time, the service is as good as ever.
Original TextTranslated by Google
Response from Property: Dear Value Guest,We appreciate your review with a very positive comment.We look forward to seeing you again for your next trip.Thank you with regards,The Hotel Management Team
Guest User
Deluxe Room
Stayed in Apr 2023
Couples
7 review
Very Good
Posted on Apr 17, 2023
The environment is OK, but the facilities are old
Original TextTranslated by Google
Response from Property: Dear Value Guest,We appreciate your kindly reviewing our hotel, your feedback is really important for our improvement.We look forwards to seeing you again for your next coming trip to Phnom Penh.Thank you with regards,Soklai Un - Assistant Reservation Manager
gpissio
Stayed in May 2024
Couples
Posted on May 3, 2024
We spend a night in this hotel, having had two rooms, one for our daughter and one for us. The disappointment came from the bathroom where the sewage drain in the tab wasn’t working fluently , while there was only a shower nozzle in the wall. Amenities were OK. Dinner buffet was excellent of a high quality food, but breakfast wasn’t up to this standard.
Response from Property: Dear Mr. Pisiotis, Warmest greetings from Sunway Hotel Phnom Penh! First of all, we thank you very much for stayed with us at Sunway Hotel Phnom Penh. We really appreciated for your positive comment on a high quality food of buffet dinner was excellent and also in room amenities was good. We sincerely apologies for having problem with the sewage in the tab wasn't working fluently and buffet breakfast restaurant was not meet your expectation. We have monitor the buffet breakfast and sewage tab to keep it up with hotel level standard. Once again, we sincerely apologize for any convenience may cause you during your stay with us. We would like to thank you for your kind understanding and wishing you a pleasant day!! Best regards, Hotel Management Team
deanwA9642HJ
Stayed in Mar 2024
Couples
Outstanding
Posted on Mar 21, 2024
We were only booked for one night but due to illness they kept aroom open for my husband whilst I was hospitalised and looked after us when I was discharged from hospital and unable to fly home until fit enough.The hotel were fantastic nothing was too much trouble and all the staff were friendly and caring.
Response from Property: Dear Mr. & Mrs. Worth, Warmly greetings and thank you very much for your supported also stayed at Sunway Hotel Phnom Penh. We really appreciated for your positive comment and have good memory with our service. We look forward to welcoming you back to Sunway Hotel Phnom Penh again soon. Have a pleasant day!! Best regards, Hotel Management Team
Carol L
Stayed in Oct 2023
Couples
Posted on Oct 24, 2023
Absolutely awful , outdated, bathroom floor got wet with the silly shower curtain put a towel down to soak it up then got charged $25 as they was dust on the floor from my shoes, Absolutely disgusting, the 2 ladies just laughed when I said it was appalling , will complain to my travel agent jules verne when I get back to the uk
Response from Property: Dear Mr. Mrs. Lee, First of all, we thank you very much for your stayed with us at Sunway Hotel Phnom Penh. We sincerely apologise for having problem with bath towel got damp black stained and caused damage. This stained towel is unable to use it. Once again, we sincerely apologise on the incident may caused you. We thank you for your kind understanding and wishing you a pleasant day. Yours sincerely, Hotel Management Team