Palace Gate Hotel & Residence By EHM Reviews

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for sharing your feedback. We appreciate you choosing our hotel for your transit stay. We're sorry to hear that some aspects of your experience did not meet your expectations. We continuously strive to improve our facilities, and your comments about the lighting and overall condition of the hotel have been noted for future enhancements. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Safe travels!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Phillips, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for sharing your feedback! We're glad you enjoyed your stay, but we apologize for any confusion regarding the hotel names. We understand how the proximity and similar names can be misleading. Your suggestion is valuable, and we’ll be sure to share it with our team as we continuously work to enhance the guest experience. We hope to welcome you back soon!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our spacious and clean rooms, along with the city view. Our team takes pride in providing friendly and helpful service, and it's great to know that you found our building design charming and breakfast selection satisfying. We look forward to welcoming you back on your next visit to Phnom Penh!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the spaciousness of your room/suite and appreciated our hotel's location.We apologize for the stale and dusty smell you encountered in the room. Your feedback is invaluable to us, and we will address this issue with our housekeeping team to ensure that all rooms are thoroughly aired and cleaned, even when they are not in use for some time.We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to provide feedback on your recent stay with us. We're glad to hear you enjoyed the room and breakfast. However, we sincerely apologize for the oversight in the cleanliness of the shower and sink. This is not up to our standards, and we will address this issue with our housekeeping team to ensure it doesn't happen again.Regarding the policy about drinking areas, we understand your frustration and appreciate your input. We will review this rule with our management team to see if adjustments can be made to enhance our guests' experience.We value your feedback and hope to have the opportunity to welcome you back for an improved stay in the future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your kind review! We're thrilled to hear that you enjoyed our location and found our staff professional and courteous. Your recommendation means a lot to us, and we're glad you felt you received great value during your stay. We look forward to welcoming you back soon!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM