Capri by Fraser, Phnom Penh / Cambodia

Capri by Fraser, Phnom Penh / Cambodia Reviews

Capri by Fraser, Phnom Penh / Cambodia

228 & 55 Samdech Mongkol Iem St. (228), Phnom Penh, CambodiaView Hotel Details
Capri by Fraser, Phnom Penh / Cambodia
Capri by Fraser, Phnom Penh / CambodiaCapri by Fraser, Phnom Penh / CambodiaCapri by Fraser, Phnom Penh / Cambodia
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Capri by Fraser, Phnom Penh / Cambodia Guest Reviews

4.6/5
Great
65 review
Verified reviews
Location4.5
Amenities4.5
Service4.7
Cleanliness4.7
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All Reviews(65)
Positive reviews(64)
Reviews with photos/video(27)
Friendly host(17)
Awesome stay(16)
Awesome rooms(11)
Awesome amenities(6)
Negative reviews(1)
Wu ZQ
Premier Twin
Stayed in May 2024
Family
2 review
4.5/5
Great
Posted on Jun 1, 2024
We had a wonderful stayed at Capri. The staff are very friendly and professional. The room is clean and the beds are very comfortable. Love the pillows and blankets too.
6/8
Response from Property: Dear Wu, Thank you so much for your amazing feedback about your recent stay at Capri by fraser Phnom Penh.We delighted to hear that you enjoy your stay and love our service and the cleanliness of the rooms. is there anything else we can do to make your stay even better please do not hesitate to let us know.best regardsKoy KolRoom Division Manager
Anonymous User
Deluxe King
Stayed in Mar 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Mar 16, 2024
Nice location with good food within walking distances. Staffs are very friendly and helpful.
Response from Property: Dear Valued Guest,Thank you for your kind words. We are delighted to hear that you enjoyed our convenient location, delicious food options nearby, and our friendly and helpful staff. We hope to welcome you back again soon for another enjoyable stay.Best regards,KolRoom Division Manager
Zoltan
Deluxe King
Stayed in Feb 2024
Family
13 review
5.0/5
Outstanding
Posted on Feb 6, 2024
It was an excellent service, excellent room, food, location. Nice and kids people working for our maximum comfort! Thank you Capri!
Response from Property: Dear Zoltan,Thank you for your time reviewing about your recent stay at Capri by Fraser Phnom Penh! We are delighted to hear that you had a wonderful experience at our hotel. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, so it is always rewarding to receive such positive feedback. We hope to welcome you back to Capri again in the future!Best regardsKoy KolRoom Division Manager
Hao J
One Bedroom Executive
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 17, 2024
My recent stay at Capri Phnom Penh was an absolute delight, thanks to the exceptional service provided by the entire staff. While every member of the team contributed to the welcoming atmosphere, one individual stood out in particular – Mr Pattya. Mr Pattya's level of service was nothing short of exceptional. His commitment to going the extra mile and ensuring that guests feel not just welcomed but truly valued is something that deserves recognition. His warm demeanor and proactive approach to guest satisfaction set a standard that other establishments should strive to achieve. It's important to note that the excellence in service extends beyond Mr Pattya to the entire staff at Capri Phnom Penh. From the friendly greetings at the entrance to the attentive service in the restaurant and bar, every team member played a role in making our stay memorable. The restaurant and bar, with their stunning views and live music from Thursday to Saturday, added an extra layer of enjoyment to my overall experience. The ambiance created by the live music complemented the already pleasant atmosphere, making it a perfect spot to relax and unwind. The cleanliness and comfort of the room further solidified my positive impressions of Capri by Fraser, Phnom Penh. It's evident that the entire team takes pride in maintaining high standards, and the result is a space that feels like a true home away from home. In conclusion, while every staff member at Capri by Fraser, Phnom Penh deserves commendation for their excellent service, Mr Pattya's exceptional efforts truly stood out. My stay at Capri Phnom Penh was not just a hotel experience; it was an immersion into exceptional hospitality. I wholeheartedly recommend this establishment to fellow travelers seeking a remarkable stay in Phnom Penh.
Response from Property: Dear Hao J,Thank you so much for taking the time to leave such a glowing review of your recent stay at Capri by Fraser Phnom Penh. We are thrilled to hear that you had an absolute delight during your time with us and that our staff, especially Mr Pattya, exceeded your expectations.It is truly heartening to know that Mr Pattya's exceptional level of service made such a lasting impression on you. We will make sure to pass on your kind words to him and the entire team, as they work hard every day to create a welcoming atmosphere for all our guests.Thank you for recommending Capri by Fraser Phnom Penh to fellow travelers seeking a remarkable stay in Phnom Penh. We truly appreciate your support and hope to have the pleasure of welcoming you back in the near future.Warm regards,Koy KolRoom Division Manager
lafiagarion
Studio Deluxe
Stayed in Jan 2024
Couples
1 review
4.5/5
Great
Posted on Jan 9, 2024
A good place to stay for the vacation if you are visiting Phnom Penh. Grab is everywhere and taking Tuk Tuk can help to go around places of interests. The level 3 comes with a small gym which is 24 hours and at that same time this level does come with token operated washing machines and dryers. Level 14 is their Dinning area. Offers varieties of food. Level 15 is their seminar and meeting area and lastly the gem of Capri By Fraser Phnom Penh the Level 16 Jacuzi open space concept. As the staff here does speak some English and Mandarin thus it is language barrier free for most people.
Response from Property: Dear Garion,Thank you for sharing your feedback on your recent stay at Capri by Fraser Phnom Penh. We are delighted to hear that you had a good time and enjoyed our hotel facilities and services. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable visit.Best regards,Koy KolRoom Division Manager
Stan tkh
Deluxe King
Stayed in Apr 2024
Couples
8 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Everything's so fantastic and great, despite the room a bit small but enough for my wife and me...super clean and fresh.
Response from Property: Dear Stan,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found everything to be fantastic and great during your stay. We appreciate your kind words about the cleanliness and freshness of our rooms.We hope to welcome you back again in the future.Best regardsKoy KolRoom Division Manager
Guest User
Executive King Room
Stayed in Jan 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Jan 18, 2024
A wonderful and brand new apartment hotel. Equipped with the most modern home appliances, delicious and varied breakfasts, very polite and attentive staff, ready to help and answer any requests and questions. A low price for such a level of hotel quality and service.
Response from Property: Dear Guest.Thank you so much for taking the time to share your experience with us on Ctrip.com. We are delighted to hear that you had a wonderful stay at Capri by Fraser Phnom Penh.Thank you again for your compliment about the hotel facilities, foods, and especially service staff. We appreciate your recommendation and hope to have the pleasure of welcoming you back to Capri by Fraser Phnom Penh in the near future.Best regardsKoy KolRoom Division Manager
Guest User
Deluxe King
Stayed in May 2024
Solo travelers
1 review
4.5/5
Great
Posted on May 14, 2024
Very impressed with the hotel n the services of the staffs there
Response from Property: Dear Guest:Thank you so much for taking the time to share your feedback about your stay with us! We're thrilled to hear that you were very impressed with our hotel and the services of our staff. Your satisfaction is our top priority, and we're happy to know that we were able to meet your expectations. We'll make sure to pass along your compliments to our team, and we hope to welcome you back again soon. Thank you for choosing to stay with us!Best regardsKoy KolRoom Division Manager
Guest User
Deluxe King
Stayed in Dec 2023
Couples
1 review
4.7/5
Amazing
Posted on Dec 17, 2023
I recently had the pleasure of staying at Capri by Fraser, Phnom Penh and it exceeded all my expectations! The staff was incredibly friendly and attentive, the room was impeccably clean, and the amenities provided added a touch of luxury to my stay. The gym was pleasantly well-equipped. A special shout-out to Pattya for his great hospitality and giving us great tips for our first visit to Cambodia and being so kind to give us a late checkout as we had a late evening flight. His service was impeccable! The central location made exploring the city convenient by Tuk-Tuk and the delicious breakfast spread was a delightful start to each day. I highly recommend this hotel for a comfortable and memorable experience!! We will be back again!
Response from Property: Dear Guest,Thank you for your time sharing your positive review of your recent stay at Capri by Fraser, Phnom Penh! We are delighted to hear that we exceeded your expectations with our friendly and attentive staff, impeccably clean rooms, and luxurious amenities. We are particularly pleased that Pattaya provided you with excellent hospitality and helpful tips for your first visit to Cambodia. We will be sure to pass along your compliments to him. We truly appreciate your recommendation and look forward to welcoming you back in the future for another comfortable and memorable experience.Best regardsKoy KolRoom Division Manager
Patrick Tai SA
Premier Twin
Stayed in Nov 2023
Business travelers
9 review
4.0/5
Very Good
Posted on Dec 1, 2023
Every things are ok except the breakfast restaurant which had NO A/C. Very uncomfortable breakfast!!!
Response from Property: Dear Patrick,Thank you for your feedback regarding your recent stay at Capri by Fraser Phnom Penh. We apologize for the inconvenience caused by the lack of air conditioning in the breakfast restaurant. we would like to take this opportunity to inform you that this problem has now been fixed. We appreciate your support and hope to welcome you back in the future.Best regardsKolRoom Division Manager
Guest User
Deluxe King
Stayed in Nov 2023
Couples
14 review
4.7/5
Amazing
Posted on Nov 24, 2023
Although the room lacked in size the design of the room more than made up for it. The bathroom was spacious and was well designed. The service was excellent. My only complaint was the operation of the TV. It would take minutes to change channels.
DANNY KA KIT
Deluxe King
Stayed in May 2024
Couples
28 review
5.0/5
Outstanding
Posted on May 16, 2024
Everything was great. My wife really liked it here.
Response from Property: Dear Danny,Thank you so much for taking the time to share your wonderful review with us! We're thrilled to hear that you and your wife had a great experience here at Capri by Fraser Phnom penh. We appreciate your compliment and hope to have the opportunity to welcome you both back again soon.Best regards Koy KolRoom Division Manager
Lea Ching
Premier Twin
Stayed in May 2023
Family
18 review
5.0/5
Outstanding
Posted on May 21, 2023
Very clean. Tall hotel, with good city view and I got a room with sun rise view! Was able to make arrangement for late check out without extra costs. Staff always reply emails promptly and good price for the stay in the hotel! Food at restaurant is delicious too!
Response from Property: Dear Lea Ching,Thank you for taking the time to leave such a wonderful review of your recent stay at Capri by Fraser, We are thrilled to hear that you enjoyed the stunning city view from your room and that you were able to catch the sunrise. Our team takes great pride in maintaining a clean and comfortable environment for our guests, and we are glad to hear that our efforts did not go unnoticed. We are also pleased to hear that our staff provided you with excellent service and accommodated your request for a late check-out. Thank you again for choosing to stay with at Capri by Fraser, and for sharing your positive experience with other travelers. We look forward to welcoming you back to our hotel on your next visit to the area.Best regards,Kol KoyRoom Division Manager
Yi Yang
Deluxe Twin
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 27, 2023
Excellent hotel at this price point with modern rooms, decor, and great views. Manager Mr Kol was incredibly friendly and helpful, making our stay better with great conversation and hospitality. Also many thanks to the housekeeping and front office teams for such diligence in handling lost & found items, and an all-around efficient and friendly attitude.
Response from Property: Dear Yi Yang,Thank you so much for your time and your support to stay at Capri by Fraser Phnom Penh. we are so glad to hear that you enjoy your stay here, and if there is anything we can do in the future to make your stay more memorable please do not hesitate to let me know.PS: Thank you for your compliments and i really enjoy our conversation so much.Best regards Koy KolRoom Division Manager
Yi Da
Deluxe King
Stayed in Oct 2023
Solo travelers
16 review
4.7/5
Amazing
Posted on Dec 23, 2023
New hotel, good service and good location. Strongly recommended