DoubleTree by Hilton Philadelphia Center City Reviews

We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, "it may be closer to the guaranteed time of 4pm." We had reservations and that would push us. However, we came back at 3 and were told that "because you're third party....." Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were "third party." I wasn't given a chance to show my Hilton Honors number because we were "third party." Well, the "guaranteed" time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were "third party" and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were "third party", apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.

Great stayed!! But front desk staff not friendly no human touch. Unfriendly check in and check out time not flexible at all.. Room water 500ml 2bottles no replacement. If you stay more days, need to pay for it.

Excellent stay at the Double Tree Hotel. Just stayed for one night and paid a little more to have a room on the 23rd floor. Had a beautiful view of City Hall. Parking was self park and $38 in the garage next door. However a nice perk is you get parking privileges until 11:59pm on the day of check out. So if you have a few more hours to explore Philly you can just leave your car in the garage. Room was very clean, bright and the staff were friendly. King size bed was comfortable. Overall very satisfied

Good service, terrific location, and reasonable breakfast. Love here! I will revisit here next time. However, I chose this hotel for swimming pool, and the pool was too small and shallow, and water was cold. I guess it was only for kids.

As a Hilton Honors Diamond member I was not welcomed because I booked my stay from Trip.com. The front desk staff was not courteous at all. The body wash was empty in my room.

the location is convenient. it is near city hall，the room is very clean.

Good view.

Overall still good, just no free parking

Overall, hotels of the same level in the United States, especially in such a big city, are still not as good as those in China. This location is very convenient, with bars, various restaurants, and small supermarkets nearby. There is a parking garage nearby for parking. However, the small roads are all one-way. North American urban characteristics

The room has a connecting door that is not soundproof, and the sound of the guests talking and watching TV next to me is clear.

The hotel is located in the city center, with a good location. You can see the City Hall building when you go out, and the concert hall is opposite. I didn't dare to go out at night, so I just sat in the lobby and watched the hustle and bustle of people. The hygiene of foreign hotels is OK, but the facilities and services are still far behind those of domestic hotels of the same level.

It was a very clean hotel. The subway is very close by, so it's very convenient. Also, if you go straight north, you'll find the city hall, so you won't get lost. The gym has dumbbells of about 35 kg. The receptionists, floor staff, and housekeepers were also very friendly, which left a good impression. There was also welcome water and cookies.

The hotel is a bit old, the front desk staff is cold, it is far worse than the Sheraton in Binda

It was just OK, nothing special. The free wifi in the room often failed to connect, because the blue card with the network password was lost. On the third day, I asked the front desk for the wifi password, but they said there was no free wifi. When I asked for the card again, they gave me another white card, which was charged. The front desk customer service treated us like **.