James69ong
December 12, 2024
Our worst experience staying in this resort.
- Room assigned was at level 3 instead of level 4 or 5
- first room 3016 assigned, we saw rats running in the ceiling
- demand to change room from the reception but we as reluctant in the initial
- Room was changed to 3013 but the first, two nights can hear dragging of chairs and talking from above even at 1am in our room.
- Things get worst, the third and fourth nights we can hear guys singing and talking in the room loudly from 11pm till 4am
- the sound resistance within room are very poor and if you’re light sleepy, please avoid this hotel
- the front desk ladies were not helpful and can only communicate simply English.
- feedback to the front desk ladies the next day on few occasions about the noise in the middle of the night but nothing was done.
- during the last day check-out, we feedback to the front desk supervisor about our encountered and sleepless night due to the noise and was told we could report to the security instead
This hotel really ruin our holiday with the sleepless night encountered.