Courtyard Columbus Phenix City/Riverfront

My stay was great & thanks for having me.

Great Hotel but don't recommend the Bistro Overall hotel staff was friendly and accommodations were nice. Bed mattress was kind of hard for my liking. Did have a poor experience at the Bistro unfortunately. Ordered Breakfast and it took almost an hour to get my food. This caused a significant delay in my travel plans. If I knew there would be such a delay I would have just went to a restaurant outside of the hotel for better service. Very disappointing. Also saw a moldy cake in their display case.

Arrived about 12 pm understanding it may be early for a room, but the female indicated she had a room available, which I was delighted, then a tall male took over my check-in and said my room wasn’t available, and to wait one hour. Came back after one hour and was told that only have 6 rooms of my category so I had to come back another half hour. Finally after went to room 215 and the noise from every car was unbearable. Went to front desk and this time a shorter male said that I booked through a third party and couldn’t move me, he even said that’s why he hates third parties (*******). He was going to call my room after he spoke to GM. After 2 hours I went downstairs hoping for a GM. The associate said he was gone until tomorrow and there wasn’t a front office manager. My problem was with the room noise, and told him that I paid almost $200 not to be able to sleep with the noise. He eventually somehow was able to move rooms, so the fact it was booked as third party is truly irrelevant and he just didn’t want to extend customer service.