Le Aqua Resort & Spa Phan Thiet - Swiss Village Resort & Spa

The hotel is good, quiet for the time being... the staff is friendly and helpful. They even changed our room to a superior one without extra charge...

We came to this hotel for the second time, and did not regret it. Large well-kept territory, two swimming pools - children's and adults, a bar on the beach, there are always free sun loungers. The service staff is nice and friendly. Large number of rooms - from two-story villas to standard rooms with a balcony or terrace. The rooms have everything you need - a hair dryer, kettle, refrigerator, TV. The rooms are large, bright, bed linen and towels are new. The restaurant has a fairly varied set of dishes of both Vietnamese and European cuisine. For children there are cereals and milk, yogurts. There are always 5 types of fruit in stock. The hotel is quiet, calm, suitable for family holidays. On the beach there is a rental of water sports equipment, a kite school is nearby, so leisure can be diversified with active sports. The hotel also has a gym, but it needs reconstruction.

This is a terrible resort that is not worth the money. We are not picky and look for the positive in everything, but this hotel is terrible, we are traveling on our own, we took it for 5 days passing through, unfortunately there was nothing else available, we got on the dates of Theta, if you take it on a voucher, then it is definitely not worth it! The rooms are terrible, old and dirty, there is no hot water in the shower, the safe does not work, there is no door in the shower. The railings on the balcony do not inspire confidence! The pool is dirty, the water is muddy. The only plus is the beautiful, but small territory of the hotel. There is a beach, and you can walk to a wider beautiful strip of beach. The location is good, everything is nearby, shops, cafes, but I definitely do not recommend the hotel, look nearby other hotels, there are many here. And as a bonus, on the top 3rd floor, we had takaranas living in the bathroom. I also do not understand the situation that they take away passports at the reception, apparently they have not heard of a deposit in this hotel.

Swiss Village Resort & Spa is rated 4 stars but the reality is terrible because: 1. Old and seriously degraded rooms: + I was on the 2nd floor (top floor), the first night it rained heavily, saw the floor was wet, looked up at the plaster ceiling and saw a hole, had to ask to bring a towel to cover the leak!!! + The TV is small and old but cannot be used. It's full of basil seeds and chia seeds. The technical staff can't handle it. The network newspaper is broken because of the rain (but since checking in, there have been no raindrops. Turn on the TV. but the condition is still green and chia seeds, they can't be used)!!! + Air conditioning: many rooms report not being cool enough??? + The room card for one room was broken and could not be used, had to be changed a third time!!! + The floor tiles in the bathroom are peeling and can easily cause damage!!! 2. Staff are not enthusiastic and attentive: + Superior room, request a double bed, but 2 single beds are not combined, guests can manage it themselves!!! + Just checked in (at nearly 3pm) but the floor in the room was not clean, the sand was rough on my feet and the common path was too dirty because of the sand!!! + There are additional children in the room, the staff reported that an extra bed was installed but in fact it was not installed. When checking out, the guest responded and the staff deducted the money!!! + The swimming pool's water is cloudy and not clear!!! Points of merit: 1. Harmonious design space, beautiful ornamental plants. 2. The restaurant serves delicious food, but the downside is that the staff rarely cleans up used dishes. Thank you TRIP for taking care of customers. We hope to have observations and actual inspections of hotels and resorts to advise and provide customers with suitable accommodations in terms of quality, price,...