Le Aqua Resort & Spa Phan Thiet - Swiss Village Resort & Spa

Swiss Village Resort & Spa is rated 4 stars but the reality is terrible because: 1. Old and seriously degraded rooms: + I was on the 2nd floor (top floor), the first night it rained heavily, saw the floor was wet, looked up at the plaster ceiling and saw a hole, had to ask to bring a towel to cover the leak!!! + The TV is small and old but cannot be used. It's full of basil seeds and chia seeds. The technical staff can't handle it. The network newspaper is broken because of the rain (but since checking in, there have been no raindrops. Turn on the TV. but the condition is still green and chia seeds, they can't be used)!!! + Air conditioning: many rooms report not being cool enough??? + The room card for one room was broken and could not be used, had to be changed a third time!!! + The floor tiles in the bathroom are peeling and can easily cause damage!!! 2. Staff are not enthusiastic and attentive: + Superior room, request a double bed, but 2 single beds are not combined, guests can manage it themselves!!! + Just checked in (at nearly 3pm) but the floor in the room was not clean, the sand was rough on my feet and the common path was too dirty because of the sand!!! + There are additional children in the room, the staff reported that an extra bed was installed but in fact it was not installed. When checking out, the guest responded and the staff deducted the money!!! + The swimming pool's water is cloudy and not clear!!! Points of merit: 1. Harmonious design space, beautiful ornamental plants. 2. The restaurant serves delicious food, but the downside is that the staff rarely cleans up used dishes. Thank you TRIP for taking care of customers. We hope to have observations and actual inspections of hotels and resorts to advise and provide customers with suitable accommodations in terms of quality, price,...

Beautiful location, attentive service; Old furniture only; Lavapo has many cockroaches crawling; The parking lot is not covered, lacks shade from trees, and is very hot (the car is parked under the shade of a tree and the security guard asks to park somewhere else (it's very sunny) so letting another car park is unfair and unprofessional. parking arrangements!!! Need to fix a few weaknesses to be more "pro"!!!

It's too old and has no decoration, and the sanitation is not good. It's just close to the beach.