Kastel Grão Pará

The hotel invests in the common areas, which are beautiful and well-kept. It should invest more in what really matters: Comfort. The elevator is not being maintained. It doesn't exist. This was reported by several people in the city who know the hotel. The elevator has never worked. It never will. Access to the rooms is via stairs and they are horrible. Accessibility score 0. The rooms are poorly maintained, destroyed. From spider webs on the ceiling to lack of finishing and loose flooring. It's not rustic. It's bad. The double beds are actually two single beds pushed together. The walls are drywall. The old floor, all loose and poorly maintained, makes noise with any movement in your room, in the neighboring room, downstairs, in the hallway, with the bus passing by on the street... Oh, the mattress is horrible. Save your back. Run away. At breakfast, they make no effort to hide the fact that you're eating leftovers from the day before. Hard cheese bread. Burnt eggs. Terrible presentation of simple things. That slice of cheese that is cut in half in every hotel, looking nice, here is torn in half in any way, even by hand. There is no glass. No cup. No plate. There is no organization whatsoever when it comes to replenishing the buffet items. Friendliness was also lacking. The staff is polite, but they are trained to react and not to act. You will be greeted with a nice good morning, but only if you say good morning first. I have stayed in bad hotels, but Grão-Pará is to be congratulated. I will not return to this hotel and I will stay away from all hotels in the Kastel chain.

Horrible! We arrived exhausted, the elevator was broken, we had to go to the second floor. When we got to the room, the shower was broken. We were changed rooms, this time the hot water didn't work and the faucet was broken. They informed us that the water pump had broken and that it would be back in a few moments. We were transferred to another room that had a hole in the middle of the bed. We had to pay for parking. Horrible!!!! I don't recommend it! I just wanted to go back home and get my money back!

Minha experiência foi maravilhosa, local agradável, aconchegante, fui bem atendida. Piscina e jacuzzi ótimos. Café da manhã simples mas tudo certinho.

Hotel com ótima localização, o único problema são as escadas, não esta funcionando os elevadores.

O "lounge" correspondeu às nossas expectativas, maravilhoso para relaxar, socializar... O café é diversificado e muito saboroso. A decoração dessas áreas são modernas e intimistas.

Super indico o local, você é bem tratado desde a hora que chega até a hora que vai embora, pessoas solicitas, atenciosas. Quarto super limpo e confortável. Decoração do local de muito bom gosto. Café da manhã completo, uma delícia. Voltaremos muitas vezes, agora levaremos nossos amigos. Ambiente familiar, localização excelente. Super recomendo