Jonas Antônio Mauad
April 19, 2023
There was a problem at check-in, they sent me to a room and when I arrived the entire hallway was chaos, all the rooms were open and messy, even dirty. I informed them and they asked us to wait in the corridor, even after 15 minutes the attendant arrived and took us to a room in the same category as ours, but it had an unbearable musty smell. The mattress stank of mold. Terrible breakfast. Just salt bread and sliced bread. Stale, hard cakes, with no alternative options.
The service was so bad that the next day I asked them to leave the room window open to ventilate and eliminate the smell a little. I arrived, the room was completely closed and the smell was unbearable.
In short, terrible hotel, terrible staff, terrible breakfast, in addition to not having anything, what was there was terrible.
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