Petra Palace Hotel

Location of this hotel is amazing (5 minute walk to Petra entrance). Rooms are basic but does the job. Pool was freezing in October as expected but is in the shade. Beds are very hard and uncomfortable. Wifi worked fine and breakfast was good variety. Bar connected to the hotel is good

Brilliant place. 100m from entrance to Petra. Fabulous food breakfast and diner buffet style with so much choice. Staff very helpful, nothing was too much trouble. We had such a lovely time here Recommend 100%

We spent one night at Petra Palace. We were welcomed warmly and our room was large and comfortable, if a little dated. Everything was clean and worked well. The breakfast buffet was extensive and very high quality. One of the best we had in Jordan.

Very disappointed and expensive. The hotel is really tired and in disrepair. To add insult to this they still charge a premium rate. The staff at the best are complacent and rude. So many negatives to this place. We booked mainly for the pool as we thought it would be nice after long hot days. We only used it once. It was really awful, all the tiles around the edge are broken and need replacing. It all felt old and dirty. There aren’t enough sun beds so people sat on upright plastic chairs or lay in the floor. Plus, the whole pool are is in the shadow of the hotel and didn’t get any sun at all, so pool remained really cold. Location is good for Petra but you can find better.

In a country that prides itself on its hospitality, Petra Palace treated me like a stupid tourist who is only good enough for her wallet. I am deeply offended. My standard for mid-range hotels is not high. I'm not surprised when the towel rack is loose, the shower only has one temperature or the breakfast is not what you are used to at home. But I do expect to be treated fairly. That didn't happen here. I traveled in a group and stayed at this hotel for three nights. When the bus, with all the suitcases already in it, was ready and we were about to leave, the manager informed the tour guide that we had soiled a towel so badly that it had to be reimbursed. Nonsense! At home, I could have cleaned this towel in my washing machine easily. Besides, who says this towel came from my hotel room? And finally, above all: if you think that I have behaved so filthy as a hotel guest, please report this to me immediately and directly. In addition, this hotel had no right to speak in terms of quality. A selection: the toilet seat was loose and the toilet only flushed moderately. The futuristic shower cabin was largely calcified, so that only 1 of the functions worked properly. The electrical connection of this cabin looked improper and risky. The sound volume of the air conditioning was particularly high. The stopper of the bidet could not be operated and was, when finally closed, leaking. The sink tap was completely loose. In all other hotels drinking water was available for guests, but not here. Several guests fell through the loungers by the pool because they broke. Towels were missing at the pool. The accusation against us was completely unjustified. Unfortunately, my husband paid the 10 dinars demanded (expensive second-hand towel!) to avoid the argument because we were about to leave. The feeling I get from it all, is that this hotel has found a new revenue model. Bah.

This review is about Kilkenny Bar, not the hotel. We visited the bar in Sept as there are few choices in Petra that serve alcohol. The bar staff were grumpy to say the least and really couldn’t be bothered to serve us. Drinks (cocktails) weren’t good either. I suggest you try the Movenpick just up the road - great atmosphere and staff; couldn’t fault it.

Room was big and comfortable. Shower and toilet also were nice. Food served for breakfast and dinner were good. Large variety and had a good taste of local cuisine. Servers at the buffet were very helpful giving useful information on dishes served

The hotel is okay generally, however the service in the Turkish bath is terrible. The attitude and behavior of the staff are horrible, they were shouting at us because of their mistakes. They thought that we cannot understand Arabic and started to talk about us and laughed at us in front of us. Disgusting feeling, it’s definitely unprofessional. I’m very upset with this experience.