Gβuβeβsβtβ βUβsβeβr
August 20, 2023
We just arrived in Amman from Petra where we stayed for 3 nights / 4 days at Tetra Tree hotel. When we first arrived, the management did everything they could to have our room ready even though we reached the hotel at around 11ish... The room was spacious and with very good A/C, furniture and closet. However, everything else was a disappointment. First of all, the shower door did not close properly therefore there was always leakage. Also, the handle from the inside of of the shower door was missing. The towels had spots on them and the dinner was awful to say the least. After the first night that i had dinner there i fell ill and have not recovered yet even though i stopped eating anything from the hotel menu. The desert they offered was of very bad quality and the second night it smelt bad... They offered the same dish on monday night as part of the buffet (which only has 2 options of food)and the next evening they offered the same dish as set menu. The humous and olives were nice but the vegetables on the salad were cut much earlier and were dry. The first dip at the pool was disappointing as i found a dead cockroach inside the pool which i removed. The surrounding of the pool was of very bad hygiene. The water was colder than usual but this is how i liked it anyway. Now for the employees... They were all very kind, especially with our two little children. To conclude, i would not recommend this hotel to anyone i am afraid. Our first visit to Petra was in Movenpick hotel but this time our budget did not allow us to stay there as they did not offer a family room which was offered in Tetra Tree Hotel hence the choice of this hotel. However, it definitely is not a 3 or 4 star hotel..!!! I do hope the management takes note of the ratings here and make some essential changes for the hotel to survive...