Palace Hotel

We found the hotel to be clean and tidy. The staff were very friendly and professional. The hotel room was clean and compact. No tea and coffee in the rooms but I think that’s why it’s a 3 star hotel, otherwise it could be a 4 or 5. It’s a little bit dated and could do with some TLC but this didn’t stop us enjoying our stay there. We had an evening meal in the attached bar/restaurant, which has a pool and snooker table. You could go upstairs to the more ‘posh’ restaurant where they had more choice of food. Breakfast is £12 more but let me tell you it’s worth it! My plate was full and we received the most fantastic service from Evita the front of house person.

We had a family party for 50 in private room with 10 bedrooms booked for overnight guests. We were very impressed with the quality of service, how well organised the function staff were and how promptly the food was served to everyone. The food was very good and I particularly enjoyed the vegetarian option which was the best I have had at a function. The bedrooms were of a good size, very clean and warm. The breakfasts were lovely with plenty of options. They were also happy to provide a tray for an elderly relative to have breakfast in their room. Overall we were very pleased with the Palace Hotel and thought it good value.

We were welcome by the reception staff who were most helpful and informative. Sharlene was outstanding with a few questions we needed help with and nothing was too much trouble for her. She had a great sense of humour and professional at the same time. The room was good and immaculate with a great tea and coffee tray. The breakfast room was really nicely decorated and very comfortable. The hot and cold selection for breakfast was really good. Again all the breakfast staff were so helpful and friendly, nothing was too much trouble...The Palace Hotel is in the perfect location and provides free parking. We had a wonderful stay ..... Thank you so much everyone

Lovely hotel big room nice bathroom very handy for a Wetherspoons near the high street plenty places to eat lovely toiletries plenty towels free Wi-Fi nice bar area plenty car park space which is free to use only minus point we had a back room with no view

A party of 9 of us stayed here as part of a theatre tour. Overall experience was excellent but could have been a disaster. The radiator in my room was broken, the temperature became unbearable, it was late at night and the hotel was fully booked. Staff did everything they could to help fix the problem, I was eventually moved to a different room, which wasn't on sale due to a previous leak in the ceiling, the room was fine and thankfully cold. The manager very kindly did not charge for the first night. I needed the use of a printer for work stuff, again the manager was so helpful and let me send documents to her to be printed and also trusted me with their guillotine for the evening. Food was great too, nothing was too much trouble for the team here. Thanks everyone!

My stay at The Palace Hotel has been nothing but the best. From the staff, the food, the rooms, nothing could have been better. I was recommended to stay here by my family who stay in the area (who I assure you would’ve been held accountable by me if it wasn’t good!!). The reception staff are fantastic, made me laugh upon check in. Went to the restaurant for food, again fantastic. Bar staff after that were great. Knowledgable, friendly, kept you entertained. I have to make a special mention to the night staff. We all know it’s not easy working a nightshift. Especially with lower staff numbers looking after a whole hotel. Both the night staff I seen (separate nights) were both gents. Couldn’t have done more. Room service delivered, it never was a problem. It was evident their professionalism and commitment to work makes the guest feel safe in the hotel. I am due to check out tomorrow morning but would like to say thank you to all the staff. I will absolutely stay here again when visiting family in the area.