Dorsett Grand Subang Reviews
Dorsett Grand Subang
Jalan SS 12/1, Ss 12, Petaling Jaya, MalaysiaView Hotel Details
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Dorsett Grand Subang Guest Reviews
4.1/5
Very Good
242 Reviews
Verified reviewsLocation4.2
Amenities3.9
Service4.1
Cleanliness4.1
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All Reviews(242)
Positive reviews(227)
Reviews with photos/video(53)
Negative reviews(15)
Tan Kang wei
Deluxe Room
Stayed in May 2024
Couples
13 Reviews
Outstanding
Posted on May 5, 2024
I come back here again,my family and friends is very like this place, clean and big, but please check the aircond ,some room is not cold ,please update
SM_10
Deluxe Room
Stayed in Apr 2024
Business travelers
3 Reviews
Great
Posted on Apr 6, 2024
The Dorsett Grand Subang offers comfortable accommodations and excellent service for a pleasant stay.
Response from Property: Dear Sir/Madam, thank you for sharing your review with us. We are pleased to hear that you had a wonderful stay and were impressed with our hotel's quality and services. Thank you for choosing our hotel and we most certainly look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
EmmaTravels
Deluxe Room
Stayed in Feb 2024
Family
29 Reviews
Great
Posted on Feb 4, 2024
I encountered some challenges with the concierge staff at Dorsett Grand Subang, as they were unhelpful and rude. However, after addressing the issue with the reception, they promptly upgraded all five of our rooms, which improved our overall experience. Despite the initial setback, the hotel's responsiveness and commitment to guest satisfaction were commendable.
Response from Property: Dear Sir/Madam, thank you for sharing your feedback with us. We are sorry to hear of the unpleasant experience you encountered with our Concierge services team. Please be assured that we will address this issue to ensure that it does not happen again. We are glad to hear that your issues were resolved promptly during your stay and look forward to to having you back as our guest again.Regards,Datin Christina Toh, Area General Manager
Nicholas WC
Deluxe Room
Stayed in Jan 2024
Business travelers
9 Reviews
Very Good
Posted on Apr 21, 2024
Overall a comfortable stay, as intended to book on the reason of nearby Subang Airport. Spacious room, quiet and clean. Recommend if you are catching flight in Subang Airport, just 10-15 minutes taxi ride.
Response from Property: Dear Nicholas, thank you for taking the time to share your review with us. We are delighted to hear that you had a comfortable stay and especially liked our hotel's convenient location. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
Anonymous User
Deluxe Room
Stayed in Nov 2023
Family
7 Reviews
Outstanding
Posted on Nov 14, 2023
The check-in was smooth, the room is big & comfortable, our family go to hotel when we want to stay in Subang Jaya. The aircond is a centralized so the room was quite cold at night. We had a pleasant stay in the hotel. 😊
Response from Property: Dear Sir/Madam, thank you for sharing your review with us. We are pleased to know that you had a wonderful stay. Thank you for choosing our hotel and we look forward to welcoming you and your family back again.Regards,Datin Christina Toh, Area General Manager
Gab1990
Deluxe Room
Stayed in Nov 2023
Couples
10 Reviews
Great
Posted on Dec 29, 2023
Stayed just for 1 night, but it was a good experience overall. Room service was fast, and food tasted decent.
Response from Property: Dear Gab1990, thank you for your wonderful review. We are pleased to know that you had a positive experience. Thank you for choosing our hotel and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
Guest User
Deluxe Room
Stayed in Apr 2024
Business travelers
385 Reviews
Outstanding
Posted on May 3, 2024
Good location and fast service. Breakfast was nice and offer a lot of choices. Will repeat for sure.
Pika123
Deluxe Room
Stayed in Nov 2023
Couples
1 Reviews
Posted on Nov 19, 2023
Old hotel
Room Not clean
Swimming Pool water dirty
Location is good
Response from Property: Dear Pika123, thank you for sharing your feedback with us. We have noted that your stay experience was not up to expectations. Please be assured that we will immediately address the issues highlighted and ensure that the necessary improvements are made. Our apologies to you for the unpleasant experience and we look forward to another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager
ZiezAzmi Roslin
Deluxe Room
Stayed in Oct 2023
Family
23 Reviews
Posted on Oct 29, 2023
Hotel is ok only that it looks old other than that it is ok. Ok la hahaha
Response from Property: Dear ZiezAzmi, thank you for your feedback. We have noted your comments and apologize that your stay experience was not quite to your expectations. Please be assured that we will address the issues and make every effort to improve on our guest experience. Thank you for your patronage and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager
JerichoSee
Deluxe Room
Stayed in Sep 2023
Couples
15 Reviews
Posted on Sep 29, 2023
It’s was normal stay, room aircond was like not functional at all if want to change temperature
Response from Property: Dear JerichoSee, thank you for your feedback. We have noted your comments regarding the air-cond temperature and will immediately address this issue with our Engineering team. Our sincere apologies to you for the unpleasant experience caused during your stay. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. We look forward to serving you again.Regards,Datin Christina Toh, Area General Manager
Guest User
Deluxe Room
Stayed in Mar 2024
Couples
7 Reviews
Posted on Mar 14, 2024
This hotel has to train its staff so that clear information is given to the guests. I stayed there for 3 days two nights and every day the rules for parking were changing. If the simple thing like parking they couldn’t be clear about, I’m not sure what else that could have not been clear. The staff were not helpful in solving the issue faced by me. It was a bad experience and I will never set my foot in this hotel again.
Response from Property: Dear Sir/Madam, we are disappointed to hear of the inconveniences which you encountered during your recent stay with us. The shortfall in service standards which you experienced is certainly unacceptable and we have no excuse but to extend our sincere apologies to you. Please be assured that we will immediately address the poor service extended our staff and ensure that the necessary improvements are made. Our apologies to you again and we do hope that you will give us another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager
Shazee
Deluxe Room
Stayed in Feb 2024
Solo travelers
11 Reviews
Outstanding
Posted on Mar 1, 2024
Nice and cozy bed. Great location and 10mins to sunway pyramid. Easy route to subang airport as well. Less traffic
Response from Property: Dear Shazee, thank you for sharing your review with us. We are happy to hear that you had a comfortable stay and especially liked our hotel's convenient location. We do hope that your next stay is around the corner as we look forward to having you back as our guest again.Regards,Datin Christina Toh, Area General Manager
Guest User
Deluxe Room
Stayed in Jul 2023
Couples
1 Reviews
Great
Posted on Jul 17, 2023
Great Service
Nice Location
specially to whom needs to do medical at Subang Jaya Medical Center Ramsay
——
the best hotel in this area
nearby all kind of food and pharmaceuticals
not far from LRT and shopping center in Sunway Lagoon or Bukit Bintang
but the hotel needs to do deep clean (many fungus in the bath room or window) and renovation (due to the exhaust wasn’t working and many broken panel, no phone in the bathroom as well).
Response from Property: Dear Sir/Madam, thank you for sharing your review with us. We are glad that had a pleasant stay and were impressed with the quality of service and liked our hotel's convenient location. However, we have noted your feedback regarding the overall condition of the room and bathroom and will immediately address these issues. Our apologies to you for the unpleasant experience caused. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
Anonymous User
Deluxe Room
Stayed in Dec 2023
Friends
2 Reviews
Posted on Dec 28, 2023
Air-conditioning set at 20 degrees but felt like 25 degrees cel.
Room type not the same as described. Staff explained the booked type not available, sorry.
Response from Property: Dear Sir/Madam, thank you for your feedback. We regret to hear that your stay experience did not quite meet your expectations. We have noted your comments regarding the air-cond temperature and unavailability of room as requested. Please be assured that we will immediately address these issues to ensure it does not happen again. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. We look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager
Anonymous User
Deluxe Room
Stayed in Nov 2023
Business travelers
11 Reviews
Posted on Dec 2, 2023
Location is amazing, however rooms need to be upkept. Shower water is clogged and toilet fittings are leaking but other than that all is good for this budget friendly hotel
Response from Property: Dear Sir/Madam, thank you for your feedback. We have noted that several issues had caused you an unpleasant experience during your stay and will immediately address these issues. We trust that otherwise your stay was a pleasant one and look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager