Guest User
July 13, 2022
We booked this hotel 4 months ago, and wanted to stay at the best 5 star hotel in Pesaro. But when we arrived, the hotel had cancelled our reservation! They had sent an e-mail 3 hours before we arrived to ask for further credit card information, but since we were on the road driving towards Pesaro, we never received the e-mail. After a while, the receptionist managed to find a room, even if we were told the hotel was full. The hotel has a great location - close to the beach and the city center. The room was OK, the bed was OK and the bathroom was quite big. The shower was inside a bathtub and not very practical. The breakfast was very disapointing and not worthy of a 5 star hotel. There was very little hot food and 80 % of the breakfast was cakes and sweet treats. In the hotel info it says it has a spa area, but we were never informed about this. There were no bathrobe or slippers in the room, which I believe is "mandatory" in 5 star hotels. In 5 star hotels there is also usually both valet parking, butler and doorman and also a second houskeeping/nightly turndown and night lightning at the bathroom. None of these services and comforts were at the Grand Vittoria hotel. There were not any coffe machine or water boiler at the room either. There were no towels or service by the pool area and we had to bring our own towels. We stayed at the 3rd floor, which was named "Luxury floor", But when entering the other floors, it said "Luxury floor" on all of them also! This is an OK hotel, but when you book a 5 star hotel, you expect something extra, and this hotel does not provide this luxury feeling and comfort you would expect. For a 3 star hotel, this would be an ok experience.