Little Italy Hostel Ex Chiesa S Donato

I liked this hostel itself, very small but nice; modern interior, clean, very good WiFi, nice staff (Mariam and Veronica) at the reception, which is however only manned for a short time. And the central location is great anyway! I would have liked to stay 3-4 nights, especially since the price/performance ratio was right for me. BUT: the weak point of this hostel seems to be the lack of communication and the missing respectful treatment. Why? When I arrived by bike at about 19.30, I asked for a bed in a 8-bed room, as it was still advertised on *********** for €22. As I wanted to book directly, they only charged me €20 - great! So I booked right away for two nights and paid by credit card. However, the first of the two 8-bed rooms was already fully booked and apparently they forgot to take the offer off the platform - that's what I assume. So the boss instructed the employee via WhatsApp to sell the dorm, which I now have to myself, as a private room for the double price, €40, although the deal (for the dorm, 2 x 20€) had already been done and was paid!! I objected and in the meantime, of course, the offer was no longer on the platform. They said the supervisor would come in about 15 minutes, I wanted to discuss this matter with him. During about an hour I did not use the room, but the boss never showed up! After I insisted on my position the next day, they wrote me via WA that there is no free bed for the second night anymore. This was a LIE of course, but it showed me clearly how they deal with unwelcomed guests. In the afternoon, they wrote me that the €18 for the second night (already paid) would be waived, only to announce 15 minutes later that the management had had enough of my complaint and that my (paid) booking had been cancelled and I should vacate the room by 8pm otherwise the key would be blocked - WOW!! I can say with a clear conscience that I always expressed my arguments objectively and remained friendly in communication, so there was no real reason for this childish step. In the end, however, I gave in because I didn't want to change accommodation in the evening after my day trip and I was tired of writing with them. The decision-makers, whom I unfortunately never got to see, argued that they could set the prices themselves as they want and that they did not want to trade like on the fish market. I can understand this attitude. But to change the conditions AFTER the payment, I think it's unfair! One more detail: normally they charge daily €5 to store a bicycle somewhere inside. This months they don't ask for this amount because of renovation work or something, as the receptionist said. But, to counter my dissatisfaction, the bosses in the background said they would be so generous and waive the (currently non-existent) bike fee ... The bottom line is that these people don't take the truth too seriously.