Novotel Perth Murray Street

The breakfast variety and quality, along with staff service, were highly praised. Guests also commended the clean, spacious rooms and the central location's convenience for leisure and business.

We recently stayed at Novotel Perth Murray Street and overall, it was a pleasant experience. The hotel offers decently spacious rooms, which were modern, well-designed, and comfortable. The cleanliness was impeccable, and room is clean upon our arrival. However, we did experience one service issue that detracted slightly from the overall experience. The body wash dispenser in our bathroom was empty from day one, and despite its noticeable lack, it was not refilled during our stay. We’re unsure if this was an oversight or a reluctance to restock, but it’s something that could be improved. That said, the hotel’s central location and excellent room comfort make it a great choice for travelers. With a bit more attention to such details, the stay would have been flawless.

Wanted to add an extra bed and was rejected by a receptionist, quoting this had to be done in advance and our room type won't be feasible, since the booking was by third party (Trips.com). Provided email communications and booking details and finally got to talk to the manager. The manager finally agreed to add an extra bed. I wonder what's gone wrong. Otherwise it was a good stay.