City Quarters on Brewer

If you want unsafe and unsanitary accommodation stay here and get riddled with bed bugs. Poor customer service, unable to get hold of anyone, do not respond to emails, do not call back when saying they will, constantly chasing them for resolutions and getting none. When first arriving at City quarters on Brewer, we had not received the codes to get into the room and had to ring and email multiple times before anyone got back to us. When arriving back at the accommodation the door and lock to the room was broken, the door could just be pushed open from either side, meaning it was not safe to stay or store our luggage in, the accommodation could not provide another room, they stated the door was not broke until we sent the photo and video evidence it was, they said they would get someone out to it that day to fix it, which they did not, nor did they update us that this had not been done, as it was late at night we had to book alternative accommodation for the night and was told it would be fixed the next day, again the next day no updates we rang multiple times and was told at 4pm they had to order parts and it would not be until the next day so again had to find alternative accommodation for the night. Day 3 we rang multiple times with no response 3pm we got through and was told they were on their way to fix the door. We arrived at the accommodation at half 4, when the joiner was putting the door on which was lucky as the code was different and no one ever messaged or rang to say he'd been and that the code was different. We stayed thay night and woke up the next day and noticed the bed was riddled with bed bugs, that we could physically see everywhere. When contacting the accommodation they were no help at all, they will not refund the money for the night we were unable to stay or the alternative account we had to pay for. Of course we don't intend to stay in a bed bug ridden bed, and have requested a full refund for the week we booked of which we only stay one night, yet they are refusing to pay anything. The room also has the smoke alarm ripped out and mold. Absolutely disgraceful place and people. Do not stay here.

Where to begin? There is only street parking so you need to move your car every two hours until 5:30pm. The door to my room was very hard to open. Once inside I discovered that the blinds were missing one of the blades, so anyone in the courtyard could see into my room! There were cobwebs throughout the room. Neither the fan nor the aircon worked. They took an extra $102 out of my bank and still have not refunded it 4 days later! When you ring you are speaking to someone OVERSEAS, who I don’t think actually cares! I really wish I’d read the reviews here before making my booking.

When the keypad to my room stopped working at 6.30 on a Sunday morning there was no way to contact anyone. No emergency phone, no possible instructions. After 45 minutes I woke up another guest who let me use their laptop to ask the the ‘live chat’ told me I’d have to wait until 10am for the cleaners to arrive. After another half an hour of attempting the key pad, I was able to to renter my room, however this meant I no longer felt safe leaving the room to used the shared facilities (the door on the bathroom also extremely difficult to open). Would not stay again.

Stayed at City Quarters on Brewer for a business trip. Found it very convenient and easy to access specially after hours. The room was very well presented clean and tidy. Location was excellent right on the CBD fringe and walking distance to all popular entertainment and precincts. I would definitely recommend for holiday, business or leisure.

The place is okay but far from what is advertised. The room was cosy although not clean with soap from from the previous occupant still in the shower and dirty floors and sticky walls. The room is in need of some serious maintenance. Wardrobe would be useful if it had hangers. The hallway ‘kitchen’ has only a microwave, kettle, fridge, tea/instant coffee. No bowls or cutlery etc or breakfast cereal as advertised. Overall the place is quite loud due to zero sound proofing so anyone hoping to use said kitchen will wake up the whole place. Could get a nicer cleaner hostel for the same price, choose wisely:)