Hotels Near Costco Wholesale in Perrysburg

This is the first review I have ever written in my life. I don't think I have ever had customer service so bad ever. Context: I had a reservation for a week. At the end of the stay, I called to extend it for 3 days but the lady over the phone says I can have it for 2 more nights( OK cool i'll figure out the last night later). Then, on my second day I go to the front desk and ask for one more night. The lady at the front desk ( a different lady than on the phone) makes me sign paper and says I am good to go. Next day I get a call from the first lady again and she is yelling at me. ”You did not listen to me”. She is not telling me this in a nice tone, she is screaming at me over the phone in the most rude way possible telling me that it is my fault. Her excuse was ”the front desk girl is new and does not know what she is talking about”. How is this my fault? Then she says she will figure it out and call me in 10 minutes. 30 minutes pass and I call them back because i haven't received a call and apologize for getting angry (I apologize first even though it was not my mistake). Then she says she can move me to a new room and i ask for a discount. I have to leave work for an hour to pack my stuff and drive both ways only to find their discount was 20 dollars. I lost more money leaving work. I cancelled my room.(i asked for one again later but they said they were full which is whatever I understand that) After this I called 3 separate times and asked to speak with the manager and I get told that the manager will be back Friday at 7:00am. I call dot at 7 and i got told that the manager is not here and will get back on Monday. It is a shame for such a good hotel to have such terrible service. I am the most disappointed I have been in a hotel in years. I strongly advise against this hotel, there is a Tru by Hilton 30 seconds from there, it is worth to spend an extra 15 dollars to stay there.

The place was very clean and the staff at the front desk super friendly. The housekeeping on the other hand, not as friendly. A kid from another group knocked over a bowl of milk at breakfast. I told one of the staff about it and, while she cleaned it quickly, was not very friendly. The kids apologized and thanked her but she didn’t acknowledge them. Front desk was amazing though. Bent over backwards with smiles to help and go that extra mile. Maybe the other staff was having a bad day. The pool was fun, didn’t use the hot tub but looked nice.

We had a great experience but a few details were lacking. Service at the front desk and breakfast was awesome. Nice property and love that we can bring our dog with us. However a few things did not meet the mark. The dishwasher was full of dirty dishes (apparently all the dishes and silverware were loaded, there were no extra in the cabinets and drawers). The dishwasher was beeping when we entered the room because a wash setting was selected but it was not locked and started. There was no conditioner in the shower and inside of the toilet seat cover near the hinges could have been cleaned better. These were things we cold live with and we did. Our one bedroom was spacious. The bedroom and living room were great. Loved that there were two thermostats and two televisions, one for each room. The bed was so comfortable! Nice big windows throughout. Free parking is right outside with bright lights. And there are ton of eateries, grocery stores and shopping nearby.

The room was spacious and clean. Amenities are also available. Other than the fact that there was dirt stuck in the bathtub and the air conditioner was so loud that I woke up at night, it's a very nice hotel.

Staying for the second time, the price is reasonable, the environment is good, parking is convenient, eating is convenient, there are some shopping malls around, and overall it is very good.

Management and staff are certainly on their ”A” game at this hotel trying to ensure the health and safety of customers and employees during COVID. I was very impressed with the overall cleanliness. You could tell that they are working very hard and putting a lot of time and effort into keeping their property in tip top shape during this pandemic. This is hotel and their staff should be a model of how all hotels should operate. Breakfast was good considering what you would expect during COVID. You can only do so much during this time to keep customers and employees happy and most of all healthy! Great job! BTW besides being extremely clean it appears to be a newly renovated hotel as everything looks great!

Not bad, recommended

Beware of added charges. We made the reservation from the road over the phone and told them we have a dog, ”no problem”. We confirmed at the front desk about the dog and no mention of a surcharge. I just got the bill and there is a large dog fee. Neither of the clerks mentioned an added fee. This is an pricier hotel for the area and we would not have stayed if we knew about the fee. I called the corporate phone and the guy said the fee is listed on the web site and he would not take it off. He sent me to the ”managers office” and that went to VM. We would not have stayed here if we knew. The room was reasonable, the breakfast buffet is very average for road hotels, eggs are sliced from a loaf. Wife was going to make tea in the room and the cups were moldy. Will not stay again.