Guest User
October 19, 2022
This hotel is one big lie. The rooms do not match the photos at all. When we arrived (late July-early August), we were taken to the attic floor, where each (we were traveling with another couple) was given an attic room. My friend could barely stand up. We supposedly had a room for 3 people (3 separate beds), but no idea where they could place the 3rd bed. Because of this we even paid more than a regular room with a double bed. We had booked 3 nights in this hotel, but left after 1 night. One bed creaked and squeaked, the other bed was just a sofa bed without a mattress, just a hard board. The used towels from the previous travelers were still in our room, the velux curtains did not close completely, so that a lot of light entered the room from early in the morning. The air conditioning was not allowed to be moved, otherwise warm air would come out. Since this air conditioner was blowing very fiercely towards the t****e bed, it was not possible to leave the air conditioner on at night. This made it warm again very quickly in the room (especially since we slept under the roof). When we asked for an upgrade, we were able to book a room as in the picture, but for an additional € 360. As an encore, they wanted to give us another € 60 discount. Of course we did not do this, as this hotel was / is not worth it at all. The receptionist told us that they often received these comments / complaints from tourists, but that the manager of the hotel usually does not respond to this. When we left after the first night, we were confirmed by email that we would get our money back for the remaining 2 nights. Until now we were not allowed to see a single euro back and we even received an email back that they would not refund anything. Booking also fails to fulfill its obligations here and opens its umbrella. Be smart and don't book this hotel!!
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