Carnson House

Very kind host, great location

We stayed at Carnson House for 4 nights. It is a very convenient location, just the other side of the Train station and Bus station. Even better, it has an unheard of check-in time of 10 am, which meant that when we got in on the morning train from St. Austell, we could drop off our luggage in our room and get out what we need to hit the road right away to St. Michael's Mount and Mousehole. Our room, facing the street, was amazingly quiet given that it is a main street and located next to a pub. Breakfasts had a variety of cooked to order options with as little or as much as you would like. The garden out front was very interesting. Our hosts were genuinely concerned with our welfare as visitors and when our tour company (Meneage Tours) cancelled without properly informing us on our last full day, they called and found out what had happened, and then phoned around and found us an alternative means of completing our tour with the local taxi company, Penzance Taxis. They literally saved our day! We can never thank them enough and would happily stay there again if in Penzance.

As the mother of the person who left a review, WHEN did I apologise? Was it when you SNAPPED at my daughter in the hallway for swearing under her breath? NOPE, was it when you SLAPPED my daughters arm 3 TIMES?? again NOPE. Your attitude was absolutely disgusting towards my daughter. Yes, she WALKED not STORMED off, as if she had stayed, she would of slapped you back. You had absolutely NO right talking to her the way you did when all she asked was if you had a lift so me, her mobility compromised mum, could help her into her room. As an owner of the B&B, your attitude is disgusting. Clearly gaslighting my daughter for the sake of your pathetic guess house. Everything she said was the truth and I'm not surprised there isn't one apology to made, clearly unable to take accountability for any of your faults.

Felt the need to post a review after reading some of the previous comments. We stayed here for one night before travelling to the Isles of Scilly. We arrived by train and the location could not be more convenient for both the station and the ferry. The town centre is also easily accessible and coastal walks in either direction are on your doorstep. Our room wasn’t large but was spotlessly clean and had everything you need. Bed was comfy and shower hot. Tea and coffee making facilities provided. It is on a busy main road but we knew this before we booked and actually found it quieter than expected. It certainly didn’t affect our sleep. The pub next door was no problem either. The price was considerably cheaper than the Premier Inn down the road and included an excellent cooked breakfast. Some people must be extremely hard to please! We shall look forward to staying again.

Noisy room in a busy street opposite the back of Penzance train station. First impressions from outside not great, the room was clean and bed comfortable enough to get sleep when not disturbed by noisy traffic due to the main road. The door to room 3 slammed loud so we had to hold it until closed so we didn't disturb other guests, we also heard another door slam loudly. The sliding door to the washroom was not secure enough, it was hanging from a top rail and loose at the bottom so not very private as there is a large gap. The initial welcome could have been more friendly, we felt we were lectured on what we could not do as opposed to what was available to us, minimum effort. Service with a smile was lacking! On a positive, the breakfast was freshly cooked and served nicely (although my requested hard boil eggs were soft but I ate them to be polite). The breakfast area was pleasant, comfortable and clean. Overall, we felt the price we paid did not reflect the quality of the stay.