101 Reviews
Hampton Inn Pensacola-Airport (Cordova Mall Area)
Pensacola|0.85km from Roger Scott Athletic Complex
Our arrival and check-in with Lou Gomez, the On Dury Manager, was exceptional. Lou offered that service with a smile and was eager to please. It was downhill from there! No more service with a smile from any more employees. We had to initiate every greeting! Breakfast was only from 6 to 9 am on the weekdays, and you get an extra half hour on Saturdays and Sundays. But don't expect any food. We asked about muffins on Sunday morning, and the employee who would have rather been elsewhere answered with a stern “NO” when we asked if they had more muffins. And, be sure to bring your own bananas because they “go bad” at this hotel. And, don’t expect coffee! It’s tasteless and makes you believe you are just drinking hot water. We stayed four nights, and the rate increased each night. We didn't receive good value for our dollars. The air conditioning unit blows over the bed making sleeping uncomfortable. We set up the ironing board in front of the unit and covered it with a blanket, and tented it with pillows to divert the air upward. The mattress was extremely uncomfortable, and we both woke up with back aches each morning. No duvets on the bed, and they only provide one lightweight blanket. You may ask for more. We Diamond members will never return to this location.
Excellent
21 Reviews