Hôtel le Romantica

A very friendly receptionist solved all problems.

A big disappointment hotel very room a lack of hygiene of the towels lying behind the reception on the floor a lunch very very dirty coffee machine which does not work jam pot with a good layer of mold no bread you have to wait defrosting table not cleaned the day before the list could continue but I prefer to leave it there what a shame a very nice place family trip with our mother who is in nursing home great on the weekend

Hello, I wanted to write this review because I want people to be informed of the practices of this hotel! Almost 3 months ago, we reserved two rooms for a weekend stay with family (family who come from the four corners of France) in order to get together as we do every year. Reservations validated on 02/11/2024. Today April 8, 2024 the hotel calls me and asks me if I agree to cancel my two rooms because they have a request to privatize the hotel, I explain to him that no because we have already organized everything and that this is not possible, leave is taken and everything that goes with it. He says okay, no problem, and hangs up. Half an hour later I received two emails telling me that the hotel had canceled our two reservations! Furious, I immediately called the hotel, I found the same gentleman who seemed to have absolutely nothing to do with it and offered to change the date, I explained again that this was not possible and that it was not possible. It's not because a privatization brings in more money than two rooms that they have to cancel our rooms without our agreement! FYI, the two rooms for two days were still €630! I ask to speak to the director, of course he's not there, you should have suspected that! Really not brave until the end! I call booking because I booked through their service and the person on the phone tells me that this is abnormal and that the hotel does not have the right to do that and that an investigation will be carried out. Two weeks before the date, finding accommodation for several people is complicated and the rooms almost all cost €200 more! Flee this establishment which prioritizes revenue over customer satisfaction! I find it unacceptable to call to ask to cancel, and I say no and behind my back, they cancel without even calling me back! Because it was me who called the hotel back to understand! I hope that my opinion will be useful and seriously go your way, this establishment is not at all serious!