Hôtel le Romantica

A very friendly receptionist solved all problems.

A big disappointment hotel very room a lack of hygiene of the towels lying behind the reception on the floor a lunch very very dirty coffee machine which does not work jam pot with a good layer of mold no bread you have to wait defrosting table not cleaned the day before the list could continue but I prefer to leave it there what a shame a very nice place family trip with our mother who is in nursing home great on the weekend

Booked the room a couple of months ago, for the end of April. Check-in day arrived at 7pm and I was told there had been a mistake and they couldn't give me a room because the hotel was closed. At MY request I was given the name of a hotel/hostel where, and I quote, "you can go and say we'll send you". Not even a phone call was made on my behalf, according to them I should have wandered alone to places I don't know to go and ask, without reservations, for a room to sleep in. I spent an hour on the phone with Booking who fortunately found me an alternative solution. I probably should have chosen a much more expensive hotel since the price differences are reimbursed by Hotel Le Romantica. From a 3-star hotel I expect a little more competence and availability, given that there was a lack on their part and it was not my mistake.

Very disappointed with the 4 days 5 nights spent in this establishment. Observed a blatant lack of maintenance (small balcony not washed for a long time, dirty windows), crockery also questionable, the whole thing is now very outdated (furniture, bathroom). Breakfast far from the asking price (€19). No anticipation on the part of the Management: empty baskets of pastries and breads at 9 a.m., empty fruit juice fountains... and store-bought fruit juices. Tables not cleared in a timely manner giving the room an impression of chaos. Same thing for the outdoor terrace... Don't throw it away...

Hello, I wanted to write this review because I want people to be informed of the practices of this hotel! Almost 3 months ago, we reserved two rooms for a weekend stay with family (family who come from the four corners of France) in order to get together as we do every year. Reservations validated on 02/11/2024. Today April 8, 2024 the hotel calls me and asks me if I agree to cancel my two rooms because they have a request to privatize the hotel, I explain to him that no because we have already organized everything and that this is not possible, leave is taken and everything that goes with it. He says okay, no problem, and hangs up. Half an hour later I received two emails telling me that the hotel had canceled our two reservations! Furious, I immediately called the hotel, I found the same gentleman who seemed to have absolutely nothing to do with it and offered to change the date, I explained again that this was not possible and that it was not possible. It's not because a privatization brings in more money than two rooms that they have to cancel our rooms without our agreement! FYI, the two rooms for two days were still €630! I ask to speak to the director, of course he's not there, you should have suspected that! Really not brave until the end! I call booking because I booked through their service and the person on the phone tells me that this is abnormal and that the hotel does not have the right to do that and that an investigation will be carried out. Two weeks before the date, finding accommodation for several people is complicated and the rooms almost all cost €200 more! Flee this establishment which prioritizes revenue over customer satisfaction! I find it unacceptable to call to ask to cancel, and I say no and behind my back, they cancel without even calling me back! Because it was me who called the hotel back to understand! I hope that my opinion will be useful and seriously go your way, this establishment is not at all serious!

The rooms are not cleaned on a daily basis No maintenance, clogged toilet seat and sink, cupboard top full of dust, burnt out bulb door not closed after cleaning carried out after 3 days Pool area not heated Breakfast dishes dirty and certainly not worth it not the 19€ service Linen lying around for several days in the corridors and stored in the fire extinguishing areas of the corridors Positive: the location and parking Be more present and take care of maintenance

We stayed there 5 nights, Monday to Saturday, with our dog. For our convenience, we were given a very large room on the ground floor, with a terrace. Superb hotel, very quiet, surrounded by nature, 15 minutes walk from the (wild) beaches where our dog was able to roam in complete freedom, warm and friendly welcome, complete team taking care of every little thing, very fresh, generous breakfast and varied. Secure outdoor parking. Here, nature reigns supreme, but the towns (Honfleur and Deauville/Trouville) are only 10 minutes away by car. Absolutely recommended... it will remain a magnificent memory.