Holiday Inn Express Hotels in Pembroke Pines

I wanted to give this hotel five start as they are really trying. The staff were wonderful. Welcoming, friendly and professional. The hotel has been remodeled I believe, as it is bright, cheerful and clean. New carpets, great design. Location near I-75 and Pines Boulevard. 1/4 mile from Cracker Barrel. The hallways were bright and clean, the room was large and spacious and clean. However, there were a collection of little things that irked me. First, the bed in room 304 was horrible Extremely soft, I mean sink down to the floor soft, with lumps. The elevators made noises and the elevator certification was a year out of date. The bed in the room was right near the window and the air conditioner, which was very loud and changed sounds throughout the night. Since I couldn't sleep on the soft lumpy bed, it didn't bother me as I was awake all night. No soap bars, but bottles attached to the walls. The shower was great, except when you pushed the soap out of the bottle on the wall some would land on the smooth shower floor and if you stepped on it, you became Batman and flew across the bathroom. The breakfast bar was dismal. Scrambled eggs and limp bacon was it for hot food. (Thankfully, I love limp bacon so I was happy.) No waffles or cinnamon buns. Had some bagels, a toaster and cereal. Coffee tasted old. They charge an extra $100 deposit which is something I have not had before at a Holiday Inn Express. They also had a nice pool and an exercise room, as well as a small store next to the check-in counter. No vending machines that I noticed. They had a nice laundry room on the third floor. Not that it matters to most people, but there was no bible in the room. Overall, a bright clean hotel. Just missing the mark in a few areas.