The Ritz-Carlton, Naples

I was visiting the Ritz Carlton Naples a week ago! I can only say thank you, it was an amazing escape for my family and me! From my arrival to the valet, Mr. Jose, the front desk, super attentive! And not to mention Raquel on the beach, she and her team were friendly, anticipating our needs, always attentive to everything… Nolita wow, incredible food, Albert exceptional, nice person and service. Manuel Sand bar, delicious drinks. I can only say that I felt at home. Thank you very much, you are true ladies and gentlemen. #Theriztcarltonfamily

This hotel was underwhelming upon arrival where I saw a white construction looking sign letting me know the water slides and lazy river were closed. I was pretty upset I was not notified these areas would be under construction as I was mainly staying to enjoy these paid for amenities. The construction everywhere really was an eyesore and the rate at the time was $1100 a night I would’ve preferred to save that for when all promised amenities were available or had a price modification to match the amenities that had been taken away after purchase with no warning. Had I been made aware I would have changed my booking for a later date. Then throughout my stay it was a nice hotel but the employees did not make it feel like you were at the ritz, they made it seem like they were being forced to work and doing things were a bother. Upon check out we left our belongings with the front desk and upon retrieval they had misplaced one of my items and when I asked for it they stated they never received it, I had a ticket for this item proving I had turned it in. The front desk agent kept “checking” for the item but couldn’t find it and mentioned he would ship it back for the inconvenience if and when found and that I would be notified when it was. I called back the next morning after no contact and asked if my belonging was found and I was told yes they did not think to call me when it was rediscovered I had to reach out. Then they sent me a link to PAY to ship my items back myself only after calling back to complain this was an error on their part and then did the front desk agent state it would be refunded by them for the exact amount of the charge. It was an extreme Hastle and extremely poor customer service. I was in shock to find out they were storing our bags outside by the valet booth, my bags and those of the other guests could’ve easily been taken. For such a “nice” hotel I would’ve expected the belongings to at least be in an air conditioned room it was 90 degrees mid day with bags sitting outside exposed to elements. I wish I could’ve prevented this poor experience by not staying here. I would recommend staying at the nearby property the ritz tiburon. That resort gives you access to the ritz naples beach with chairs and at the other property we had a much better experience.

Getting my husband to agree to a photo shoot on our anniversary vacation was a small miracle. Getting through the photo shoot without an argument, a smile on his face and beautiful pictures was nothing short of monumental, and it would not have been possible without Macarena. Her professionalism, calming demeanor and ability to navigate the shoot in record time was priceless. She seamlessly incorporated our two pugs into the photos without missing a beat and effortlessly captured the character of our family. It was a pleasure working with her and we will be booking ‘The Photography Concierge’ for next years photos when we visit Naples.

We had an amazing time at the Ritz-Carlton Naples for our babymoon. The onsite photography service with Macarena provided us with incredible pictures that we will cherish forever. We highly recommend this property for a relaxing getaway, whether you're a couple or a family. As returning guests, we appreciated the renovations and enjoyed the lobby bar. The rooms were beautifully done, and the ladies in the gift shop were very helpful in selecting a gift for our son. From arrival to departure, the staff and overall experience were exceptional. We will definitely be back!