Out first visit to Mallorca, and first time staying at a Secrets resort and certainly did not disappoint. We were "wowed" right from the start. The entrance to the hotel is very elegant and welcoming along with the lobby area which smelt devine with lots of comfortable seating. Upon arrival as we had a "Preferred room" we were taken to the preffered check in area which was next to reception inside the preffered lounge. Everything about the hotel was explained very clearly and as we were early to check in offered drinks. We went for a stroll around the grounds which were absolutely beautiful, lots of planting, gorgeous trees, plenty of places to sit and just take things in. On passing thru reception we were then advised our room was ready. The guy on reception showed us to our room, which was actually 007!!! He carried our bags and showed us how everything worked in our room. Now our room, sea view with terrace and hot tub..... Wow, incredible !! The terrace had 2 sun loungers with towels and sun cream and a table with 2 chairs. There was a beautiful bouquet of fresh flowers on the table in the room a really lovely touch. Having the complimentary mini bar in the room was great too, handy to grab a cold beer to sit in the terrace with and people watch. The terrace had great views of the sea, we actually saw dolphins one morning. Also in the room were slippers and robes, which is always handy. Toiletries were supplied along with toothbrushes, shaving kit, ect. On the first night after we had been out for dinner, a bottle of fizz and nibbles had been put in our room welcoming us, another absolutely fabulous gesture which shows the class of the resort. Also a turn down service is offered and water is supplied, I am not sure if it just in the room type we were in. The outdoor pool was heated and for a visit in March it was lovely temperature. The resort was quiet but there were plenty of loungers around for when busier. There is also a separate outisd area for "preferred guests" which is above the spa. Day beds which have towels on and a shower to cool off in, a nice area. Breakfast was buffet style, cereals, cold meats, cheeses, and hot choices which I noticed were different daily. It was a superb choice and the service was brilliant. Omelettes are cooked fresh to order and were delicious every day! Staff here were very pleasant and helpful. A very nice touch from Monika (guest relations manager) was a bottle of fizz and a complimentary massage on my husbands birthday. Totally unexpected, so was a wonderful treat for him (thank you so much for that). The preffered lounge is also great, plenty of drinks choices and snacks all day. So to summarise, we had a absolutely wonderful stay at this beautiful resort, staff so attentive and friendly, we just can't wait to return, and I would definitely recommend a sea view with terrace and hot tub room! And the Piano bar is worth a visit, cocktails are amazing! Thank you once again and we can't wait to return!