Hurtwood Hotel

We booked this hotel for 3 nights for New Year. It was described as a newly refurbished boutique hotel with a deluxe room. The bathroom window was covered in black mould as was the tile grouting and the spa bath jets were so disgusting we didn't use it. The carpets throughout the hotel were grubby to say the least. The customer service has been non existent and we left after 2 nights. Would NOT recommend.

An amazing stay and so peaceful. A Great location for walks/biking. The pub food and breakfast was fab and the staff really friendly. The room was really spacious and beds are extremely comfy so plenty of rest. I would highly recommend a visit.

Highly recommend this hotel. Claire and her staff were excellent. Very friendly, professional , nothing was too much trouble. One of the best breakfasts we have ever had at a hotel. Rooms are clean, comfy beds . Tea, biscuits etc very well stocked. Fresh milk always available in the fridge, no little pots. An excellent stay.

I had booked rooms 15 and 4 last week and they both have serious drainage and plumbing problems. In room 15, the shower water took hours to drain away and ended up a strange yellowy colour. The toilet periodically flushed and by the time we decided to vacate a day early, had completely stopped flushing. The room also stank of drains. My daughter stayed in room 4 and in the early hours of 13 September a leak through the beam in the ceiling started and was still going strong the following morning.. After wandering around the hotel in the dark in our PJs, w eventually discovered that there was an emergency button on the consul on reception. The Deputy Manager and her husband both came to the room. We then learned that this is an ongoing problem connected to the plumbing in room 15, where we were staying. They put out a pile of towels to soak up the ongoing leak. This was not clear, fresh water - it was a dark orangy looking colour, possibly from the toilet outflow. As this is an ongoing problem between these two rooms, is the carpet harbouring dangerous germs? We obviously did not wish to remain there and cancelled our stay. We were refunded at the time but there was no offer of compensation for the miserable night we had had. We were simply reminded that we needed to vacate our rooms by 11 am!! I contacted the Manager yesterday - no response at all so far.

Weekend break another great stay at the hurtwood staff so friendly and always made to fill welcome we stay here because it’s dog friendly with so many great walks around the area. We will definitely be back as we have stayed many times. Big thank you to all the staff keep up the good work .