Courtyard Houston Pearland

The room had a dingy musty smell as soon as you open the door. I moved one of the night stand a tiny bit so I could reach a plug and there was so much dust, you could tell they had not vacuumed those corners in a very long time. The elevator was not working and when we would ask the attendant she would just say she didn’t know anything so just take the stairs. She failed to tell us that one set of stairs led you out to an alley in the direction of another building and to get back in to the hotel would require you going all the way back around because there was no reentry.

The stay was excellent as usual. But the night of check-in, on Wed. Feb 14th, the receptionist was incredibly rude and unprofessional. I traveled late and checked in about 11pm. I was asked how I was let in, and I said one of the guests allowed us to come up with him. I advised the male receptionist that I had called hotel front desk, and he said 'no you didn't, I didn't get any phone calls. I ignored his comment. I then asked for if they had complimentary water, he responded "no we don't do that". I mentioned, we have gotten complimentary small water bottles in past stays, and he said in an argumentative manner "no you haven't, we've never done that". At this point, I was baffled and tired, that I didn't feel like arguing with him, so I just took my key and told him to have a good night. There was no response. This is the first time I have a bad experience with customer service at this hotel. Everyone is usually pleasant and professional, no matter the check in time. I know Marriott hotels have high standards and this employee is not the representation of the services Marriott strives to provide. I hope you can provide education and counseling on this employee. Thank you

Paper thin walls (you can hear everything from surrounding rooms), loud refrigerators, poor facility upgrades. The bed was comfy. A nice shopping center is in walking distance.

i booked 2 nights at this property, after realizing that due to a later than expected arrival due to a change in my flight, i called the hotel to advise them that i would be arriving on thursday morning as opposed to Wednesday. i did this specifically because i did not want my reservation to be cancelled and also when i arrived i needed a few hours sleep before a meeting. to my dismay upon arrival my room was not available as they had re sold my room. when i advised of the steps i took to avoid this i was told to take it up with *******. this sums up my experience at the marriot pearland, uncaring........

All was good. My only complaint was there were times where the shower water was very hot or lukewarm, on the way to cold. Other than that, my stay was sufficient. I would stay again.

Room was not cleaned two of the nine days, and barely cleaned on the other days. Elevator was out one whole day. Water in faucet was a trickle.

Stay was alright, spent 3 nights and didn’t receive any room service, obtained my own towels at request and the hotel is a bistro so breakfast is not included, but it was lovely decorated for the holidays and the front desk was helpful and accommodating.

I love staying here for the weekend just to relax and have a nice time.