Hotels Near Battery Steele in Peaks Island

Not worth the money they charge. The gentleman at the front desk did not seem to like or know his job his job. He made errors at check in by. Hanging the wrong credit card, never sent luggage to the room and did not seem to care in the least each time we tried to get the situation rectified. At checkout we were mistakenly charged for a meal. There was total confusion on the hotels part to resolve. Spoke to the front desk manager at the time of checkout, called and spoke to Pat the front desk manager a few day later. He told me he would look into the charges and call me back that same day, he never returned my call. Call a few day later and asked for the hotel manager, Micheal, explained the situation about the incorrectly charged meal. He said he would look into it and call me it two days, he never returned the call as he said he would. Had to call the hotel again, no more than a week later. Spoke to another manager who said he figured out the issue and credited my credit card a few days earlier. Still have not seen the credit. Not impressed with the service at all. Anyone can make a mistake in a bill but it is how it is dealt with that determines the customers experience. The managers at this hotel don’t seem to understand customer service. Very surprising but true.

4.5 stars We stayed one night while passing through Portland on the way home. Check-in was quick and friendly. The lobby is nice. Room was clean, spacious, and updated. Bed was comfortable. Front desk staff were helpful. Location is great! We had a couple of great walks to dinner or to get coffee. The Old Port neighborhood was cute! We ordered room service for breakfast. Service was slower than expected due to staffing issues, but we both enjoyed our meals. We didn’t get to take advantage of the spa or restaurant, but if we find ourselves in Portland again, we definitely will. We always have nice experiences at Westins, and this stay was no different.

We were visting from NYC, where we are used to high hotel prices, but we were astonished by the prices in Portland last weekend--including at the Inn at St. John. The Inn is located across from Maine Medical Center--it's construction Zone, actually. It is a short run/walk to the Western Promenade, which is very beautiful and worth the climb. However, it is not really near any other real attractions of the city. Our room (double with private bath) was very small and dated (it is an historic inn, so I don't mind the antique furnishings...everything was just a little on the shabby side). However, it was very clean. Bath could use some updating as well. The ”closet” had hardly any space to hang clothes. There was a table and chairs, and a chest of drawers, which was great. Continental breakfast was fine but average--hard-boiled eggs, cereal, store-bought muffins, etc. You're better off walking over to Holy Donuts and standing in line for their treats. All-day coffee/tea and snacks are a nice touch, however. Also, there was no maid service at all--no towel exchange or tidying up the room. Our check-in staff on Friday were extremely helpful and friendly; kudos to them for helping my husband up the stairs with his luggage. Other staff were also friendly, although we didn't have much interaction with them. We just expected a bit more of a homey atmosphere and a bit more comfort in our surroundings for the price.

This is one of the best hotels we have stayed at. Amazing breakfast, friendly welcoming staff, fun pool, and a huge outside area around the hotel to stretch your legs or play games. Lots of parking. The hotel is like a labyrinth that the kids will enjoy exploring. The rooms are a bit small and outdated but all the other qualities make the rooms dust in the wind. Oh and they just put in all new matresses while we were there.

After traveling most of the day site seeing my husband daughter and myself were exhausted. It is difficult finding a pet friendly hotel and this was the first one we could find for more than an hours ride. When we asked if they had a room we thought great its 7:30 pm we were all exhausted and we actually have a place to stay with my puppy. When we got over to our room just entering into the hallway to go upstairs there was garbage all over the carpet. Ok so I let that go because its a main entrance so I figured through the day things got dropped or whatever. Go up to our room and open the door the first thing i saw was coffee still sitting in the coffee pot. Yuck 🤮 obviously wasn't cleaned. Hubby and I checked the beds to make sure they didn't have bugs that was fine. Sheets seemed ok. On the corners of the bed was all kinds of crumbs. Obviously no vacuum was used. So my teenage daughter wanted to watch TV and guess what it wasn't working. I called the front desk to let her know after trying everything to fix it. The girl at the desk was very pleasant and I dont blame her at all. She did say she was relatively new and would call her supervisor to find out. Well she called me back to tell me she had a message to her supervisor but no one had responded. Ok so no tv whatever. Later I went to shower and noticed the curtain looked off and the rod was barely hanging on the wall. I get in and showered and noticed the tub didn't drain so I had water to my ankles. So now we are all getting ready to go to bed as its been a long day and the darn beds were like rocks. Hard and very uncomfortable. About 2 hrs later my husband wakes up saying he was hot and he is never hot he rarely uses ac. When i got up the ac unit was blowing hot air. Then I realized it kept shutting off through the night. Well maybe some of my complaints are because I was a housekeeper for 4 years but I dont think that's what it is. When we get ready to check out i voiced my concerns and thoughts that they would do something to make it right but instead I got a story about how they hire a cleaning company to clean. Well I will never stay here again nor reccomend it to anyone.

April School vacation we planned a one night stay-cation at the Ramada. I should have known better, being that we live less than a few miles away from the Ramada. But, I unfortunately trusted the 3 star rating. We live near the Clarion hotel and we were looking for step up from that hotel. We were looking a simple hotel that felt safe, clean, decent food, and had a pool. The Ramada failed on all fronts! The only good thing about this hotel is the exceptionally patient staff behind the front desk. This staff has an incredibly hard job. While trying to perform their jobs, they are constantly monitoring unwelcome guests and guest who have been served far too much alcohol at their bar and restaurant. This creates a unsafe space for hotel employees and guests. We were a party of three one adult and two children under the age of 10. My children both expressed feeling unsafe while we were outside of our room. One of many incidents included a very intoxicated man who was a hotel guest at their bar. He came towards us calling my children his children and walked right into a wall, and fell down right in front of them. They have never knowingly seen a drunk person. Now thanks to our stay at the Ramada they have. This was one of many experiences we had that led us to feel unsafe outside of our room. In our room there was a pubic hair on the ice bucket tray. The rooms are dingy and bathrooms feel very worn in and dirty. We made sure our doors were bolted and secure. The doors felt secure with the exception of the patio door but we were on the 3rd floor. We did have dinner at the Seasons restaurant. Skip the food and get dessert. The desserts were really good. The mozzarella sticks we ordered only one actually had cheese in it. The tater tots were freezer burned and you could taste that even though they were smothered in cheese. Finally the pool and hot tubs. Algae around the pool platform allows for an extra slippery surface and of course fungus. The hot tubs were very cloudy and felt a layer of slime on our skin after being in them. The pool lining is lifted in many areas and has a ring of dirt around the interior edges. In the early morning we found a non guest using the pool area to bath. Next time we are looking for a average hotel for a stay-cation that feels safe, clean, decent food and a pool we will choose the Clarion near our house. Or perhaps we will splurge and get a good quality hotel elsewhere in town.

I chose this place as a less expensive alternative to hotels in Portland. Also because motels are safer during COVID than hotels (more ventilation because the room opens to the outdoors). First, I want to say my room was clean and comfortable. It's nothing fancy, but you get what you pay for. Also, I had a last-minute change to my reservation and the manager was very accommodating. So, thank you for that. My one non-COVID sort-of complaint is that, while you get a fridge and microwave (nice features), there's no coffee maker in the room. Would be nice to have that instead of the microwave, maybe. My biggest issue is that there were no COVID protocols in place. I went into the office to check in and the office was SEALED. I mean no windows open, door shut. The manager who checked me in was not wearing a mask. Two other guests were in there. I was the only one wearing a mask. And check in still involves filling out a card, even if you book on Booking.com, so it takes several minutes. I was quite eager to get out of there. When I got to my room, I realized he had given me a queen room rather than the king I booked, but I didn't want to go back into the office to request a room change. Then it occurred to me that if the manager wasn't wearing a mask, housekeeping probably didn't either. I kept the door open and opened the windows to air out my room before removing my mask, following what the experts say. Please open your office windows. It was 72 degrees and gorgeous outside. No reason to have everything sealed up.