Club Sun Heaven - All Inclusive

While the hotel itself is spacious and offers a variety of activities with three pools, making it appealing for both adults and kids, my overall experience was far from what one would expect from a five-star establishment. The food selection was decent, and there was entertainment for all ages, including a kids' disco that, despite language barriers, my children enjoyed. However, the resort’s standards, especially regarding cleanliness, safety, and staff professionalism, left much to be desired. We chose Club Sun Heaven based on its five-star rating, expecting luxury, comfort, and exceptional service, but the reality was disappointing. The outdoor bathrooms were consistently filthy, with trash everywhere, unpleasant odors, and a lack of basic necessities like toilet paper and soap. Even after notifying reception multiple times, the issues remained unresolved. The kids' bathroom, while a nice concept with tiny toilets and sinks, was often in disrepair—missing soap, toilet paper, and was generally unhygienic. One particularly disturbing incident involved a male staff member entering the children’s bathroom without any cleaning supplies, which was completely inappropriate. The children’s playground was in poor condition, with broken equipment that posed a safety hazard. A dinosaur statue had a broken hand that remained on the ground throughout our stay, and my kids sustained minor injuries from sharp edges on the playground. The slides had dents, the swings were broken, and the entire play area was rusty and dangerous, making it difficult for me to relax while constantly worrying about their safety. Our room had similar cleanliness and maintenance issues. The showerhead had mold, and while the cleaning staff did a passable job, there was no attention to detail that would elevate the experience—no towel arrangements or extra touches despite leaving tips. Worse, the smell of body odor lingered after the cleaning, which was quite off-putting. The air conditioning frequently stopped working, and power outages were a common occurrence. The mini-bar, which was advertised as part of the ultra-inclusive experience, contained nothing but water—a stark contrast to what I’d expect from a five-star resort, where at least juice or beer should be available. Perhaps the most disheartening aspect was the attitude of the staff. From the moment we checked in, the receptionist, Mustafa, was dismissive and rude. When I greeted him with a smile and asked whether he preferred English or Russian, he responded curtly, "Turkish," without a smile or acknowledgment. Later, when we were waiting to extend our stay, he abruptly prioritized another guest who had cut the line without any explanation or apology, leaving us standing with two toddlers in tow. Throughout our stay, the staff consistently displayed a lack of warmth or professionalism. There were no smiles, no offers to assist, and when we went to the bar, we were often met with eye-rolls for requesting simple thing

Very nice hotel :) i love the entertainment, disco, competition, volleyball. food is also good, kitchen from all the word not only turkish.. alcoholic drink also not bad, i love snacks from the beach! :) Pablo the animator - the best guy… It’s near to Alanya

I loved my stay at this hotel amazing staff members really good hospitality and customer service. If I could give this ten stars I would. I want to mention the very organised and best team in the hotel ahmet and his team in the restaurant was great and treated us so well we felt so welcomed and they were so nice to us. :)

Very great hotel, best DJ and animation team. And Very good food drink Room is clean and slient. Recommend this hotel in 100% See you NEXT Year Clup Sun Heawen. Best people, best team, best beach, best weather, best pool, best city and vacations :)

Nice hotel. Tasty food. Nice clean room. Bad thing: No ventilation in bathroom Not enough room water for family Everything else about hotel is perfect Hotel half polish half Russian Russian people nice friendly most of them with family Polish people like pigs noisy, rude.