Grand Mercure Puka Park Resort

The setting is very good, with private cabins set in the bush around a central restaurant and bar area, the rooms are well appointed and clean. The staff were all friendly and helpful. It would have got 4-5 stars, but the pillows in the rooms were terribly uncomfortable, and the food was distinctly ordinary for the price. We only ate in the restaurant on the first night of a three night stay.

My husband and I are currently staying here as part of a 20th Anniversary trip to NZ. We are from the US and just beginning a 20 day self drive tour of the country. First off, the country is beautiful, even in the winter. The hotel was well marked and extremely welcoming and accommodating as soon as we walked through the door. Unfortunately, on the second day of our stay, we got a flat tire nearly an hour from our hotel. We were able to put the spare on and drive to the next town, but it was clear we should stop driving on the spare when got there. The hotel sent a shuttle for us even though it was after dark and we were 30 minutes away. Simon, the young man who picked us up, really tried to brighten our spirits with pleasant conversation. When we arrived back, tired and forlorn, they took really good care of us and tried to help in every way possible. Luke, at reception, fielded calls from the auto shop for us and even searched busses for us should we need one to make it to our next destination. While I hope to be on my way to my next destination later today, if I have to stay another day day, there is no place I'd rather be.

The staff here were so helpful and friendly and a special call out goes to Rajat who was so kind as we left behind a load of stuff and he arranged for it to be parcelled up and sent on. Beyond call of duty. We have yet to find out if NZ post is as efficient as he is. Lovely rooms too and a nice pool. Only downside is nowhere to eat out locally was open when we were there, so you have to have all your meals in the hotel.