Anonymous User
April 15, 2024
When booking, it was during Songkran. The name didn't appear in the reservation system, but the employee couldn't remember the name. He was a GSA guy from the hotel (working the same shift as a tall GSA guy) who offered to upgrade the pool access room. At first, he thought he would be rejected because the room was full. I overheard the female employee who was talking to a Chinese person at the time say that the room was full. Then he looked at us with an expression that didn't welcome guests. But the older man was calm and talked to us very well. I was impressed. The taller male walked out and brought us a breakfast coupon because he forgot that we had reserved breakfast. I was impressed that I didn't have to call or walk out and get it myself. Every level of service is extremely impressive. The room was very comfortable. But it doesn't keep much sound. Swimming pool closes at 10 p.m. But I heard a group of Chinese people playing in the water until almost 11:00 p.m. Overall, it's considered a good overall picture. If there is front recognition for the employees, I'd like to give praise to the two GSA men who provided excellent service and spoke with good facial expressions. (stay on 13 April Check-in at 2 p.m.)
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