The Grass Serviced Suites

These apartments are a complete dump. Very outdated. Front desk agent who works in the morning is completely rude and arrogant. Housekeeping staff do a very poor job when cleaning. They spend forever in the room walking around pretending to wipe down things but in reality I just pacing around killing time I'm not sure even what they're doing. Engineering are very rude as well. I was trying to point out the problem that they have with the door that keeps getting stuck when opening and closing so there's a problem with the door jam and the notches are squeaking but he was very rude and unpleasant to deal with. Breakfast staff were also very unpleasant, they lost my medication and refused to accept it. I had just left it there a few minutes ago and I went back and they are pretending that they never saw it. Obviously if they threw it away they could've just admitted. Nothing but *********** there. Heavy ************ in that area it's actually very disgusting. You would think that the property is near a red light area but it's nice. It's pretty secluded but yet at 23 in the morning on 2 January there in the men's police presence, dealing with some Chinese tourists and some bar girls over dispute overpay. Apparently the TV screen was smashed the corner into the agent at the front desk told me. All in all. The worst choice for me to stay in for New Year's Eve. I end up staying five days. I was completely overcharged for the first three nights at over US$200 a night. Paying a toll of over 18,000 local Thai baht. They pretend to act like they're some kind of five star property but it's not even 1.5 and my honest opinion. I actually manage a five star property chain. And I know what Five really means. Service is just awful. I was very happy to leave.

The hotel is still undergoing renovations on their building 2 which they will put the guests once building 1 is full. The first night the room has no sound proofing or whatsoever that makes sleep deprivation even harder as I am a light sleeper. I requested to put me up on to their sister hotel which they refused and offered me to their building 1 it was better but can be much better. At night people fighting in the middle of the night on the property itself. My suggestion is to close the building instead of letting guest stay in a noisy and dusty place only solution providing ear plugs to lower the noise disturbance 🤦 Overall the service is good like the staff names Miss Beer and Miss Mind and the hotel manager miss Linda is good at customer service and are very welcoming 😀😀 To be honest I am a regular guest to this hotel chain for the past 8 years but they don’t treat their regular guest with good offers or Whatsoever whenever we message the managers or reservations team which got 2 weeks to reply me and I even tried calling on the number always never call me back!!! If this carry’s on and I will stop staying At Mind Group since the management is not very good treating its regular guest!!

Good for me n reasonable price One of good hotel residence for traveler

Excellent rooms—clean, quiet, and spacious. The room service was fantastic, and the check-in process was smooth and hassle-free. The staff was very friendly and accommodating,which made the overall experience perfect. Especially Gwang thank you gwang. I Highly recommend for a comfortable stay!”

Everything is good for me. I’m very happy to stay here Thanks to Nok for your good service and helpfulness

Good naorsag