Thanapan
September 2, 2024
Booked 3 rooms for 4 nights and 5 days. Just checked out yesterday. The water in the bathroom was yellow in 2 rooms, causing yellow stains in the toilet bowl. Flushed the toilet bowl, but the new water was yellow. The bathtub was even worse. Couldn't soak in it. Tired from traveling, so let it go because we came as a big family and didn't want to move to a separate room. The maid saw it when she came to clean but didn't inform the technician to fix it because the customer didn't complain. On the 4th day, the water started to clear. I don't know if it was the water that had been stuck in the pipe or not, but I don't want to use the word dirty. I want to say it doesn't look clean at all... and another room with water that wasn't yellow found a big cockroach in the bathroom when I entered the room on the first day, but the staff came to catch it, so let it go. I want the shower cap to be refilled every day. I got 1 piece for 2 days. Coffee sachets should be provided for 2 rooms. They refilled 1 sachet. I had to ask for it from my mother's room, who doesn't drink coffee... Personally, I think that the room price should be better. But the hotel is beautiful and well decorated. Please improve and fix it.
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