Jomtien Garden Hotel & Resort

Been coming 20 years mainly for the excellent pool. Before it had enough seating 25-30 now very few 10~. An aggressive Russian family who’d been at the beach all morning had claimed all with a single towel 4 hours previously kicked us off. Please focus on your pool control and provide enough deckchairs / pool side seating. At 11am with only 6 spare chairs out a total of 12 there was a single hotel towel on one. We asked a lady guest next go us if anyone was here - she said no she had been there since 9am. Our family sat down… 10 minutes later a family of Russians arrived and menacingly stood in front of our chairs and the mother started to pull my Thai wifes chair out from under her and the heavily tattooed Russian father tipped over my son’s chair…. Trying to claim what appeared to be their reserved chairs - seemingly from breakfast time 3 hours earlier… we could see they had been to the beach and the third started to shake out sand from her towel onto my daughter I can now understand the culture of brutality I was not going to get into anything physical and we left. We reported the incident to the front desk and there was no reaction or interest, particularly with a Thai family. You have opened up after Covid your advertising shows a full set of pool chairs and umbrellas as we remember. Please invest in additional chairs update your rules on all day chair reservations and put s pool supervisor. Above all dont forget your core customers who kept you going during covid.