Kassal Heights

Toilet condition was terrible, no basic toiletries, geezer not working in winter condition, no heater provided, bed wa slightly broken and room had odour. Bedsheets were dirty and damp. Hotel manager did not keep to his word for me to seek my refund and kept pushing the matter until i am now out of india and still struggling to get my refund for my unused stay. Never stay in kassal heights!

The manager was irresponsible. There is no proper room service at all. There is no water heater facilities for hot water, there is no safe drinking water, there is no room heater, tv is not in working condition, food was served in a dirty plates. My kids got fever due to un safe stay at this place. I requested for at least extra blankets if room heater was not available. They provided an old dirty smells badly a bed. It was total waste of money

Mossam ke hisab se suvidha nhi hai. Room me na towel, na sope, na blower, na pine ka pani, bathroom ke tap se ganda kala pani aata hai sirf geyser ka pani saaaf tha owner jagdish singh rajpoot ka jhuth bona blower hai abhi dete hain, electric blanket abhi bhejta hu puri rat guzar gai but kuch nhi mila 28, 29, 30 date ki booking thi ek rat jaise taise nikal ke subah 29/12/2024 11:30 room shod ke nikalna pda

I have booked my room, one room and four bads shone but only one double bed provided by hotel

The manager no sense of humor how to deal with customer the talking sense rude they pretend to be something esle i request you to never list these kind of hotels who are not educated enough

It was a great experience nice staff cool behaviour pick up facilities nice location near to ropeway