Best Hotels near Paterson Great Falls, Paterson

The customer service was very good. I was greeted and attended right away. The rooms were very clean. When it was near checkout time i was called and reminded in a friendly manner.

This hotel was one of the choices listed on a wedding invitation, but it sure was a disappointment. First of all, finding the hotel was not easy. There is a sign by the road, but then you have to navigate through a couple of parking lots to reach the building. Additional signs would have been helpful. There was a parking garage, but it looked sketchy so we parked outside. They advertise that they offer breakfast, but it consisted of a to-go paper bag sitting near the front desk with a Saran-wrapped bagel, a tube of cream cheese, a plastic knife and a small muffin (maybe a change made due to COVID?). There was a large urn of regular coffee available for help yourself service, but there was no decaf, no hot water, no tea bags or hot chocolate packets like many other hotels often offer. There were vending machines for snacks and drinks. Interesting that one of the snacks you could buy was microwavable popcorn, but our room had no microwave. We were under the impression that there was a restaurant on site, but it turned out to be a nightclub. Our room keycards did not always work, so we went down to the front desk multiple times to reprogram and/or get a new card. Thankfully, the room was pretty clean (although the corners of the bathroom were filthy). The toilet paper was a low-quality 2-ply. The toilet handle had to be jiggled to stop it from constantly running after each flush. The metal bathroom door had obviously been repaired in several places because the patches were a different color from the door. At least there were ample towels, tissues, and plenty of hot water. Not having carpet in the room was nice. The TV remote did not work so we had to wait for maintenance (turned out to be a manger, I think) to come with a replacement remote. The room had a refrigerator, but no coffee maker. There was an iron, but no ironing board. There was only a swivel desk chair (set up at the counter/desk) to sit in. We had to set the time on the nightstand room clock. At one point, we went to use the stairway and it was disgusting with trash so we avoided the stairs. We stayed 2 nights and Housekeeping did call us in the morning to check if we wanted them to clean our room, so that was a positive. The front desk staff person must have been new because his customer service skills were minimal at best. When we checked in, we had to ask him how to reach our room because he neglected to mention that there was even an elevator. At one point we asked for restaurant recommendations, but he was unable to provide any helpful suggestions. Luckily there were 2 computers available for use in the lobby, so we were able to get our information that way. After getting home, I noticed a charge on my credit card from the hotel that was then cancelled, and the correct charge was put on. I am glad they corrected it without me having to call them, but it is just one more thing that made our experience with this place, less than ideal. Very disappointing sta

The hotel is very clean and the people at the front desk are very nice they did a great job on getting me to my room . The rooms and hallway were very clean and the staff was very nice The only problem I had was the continental breakfast on the top floor They only have a little bit of fruit and stuff to serve nothing hot And they had no help only one girl chatting with somebody in the back room did not come out and serve anybody so do not get the continental breakfast it's a waste of money otherwise the hotel was great 👌

The food and staff are amazing… Everyone who works here is so nice, and the indoor pool is gorgeous! Having guest laundry, water bottle refill stations, coffee makers in the rooms, and such a helpful team at the front desk and restaurants made our stay. We had the BEST wedding with our friends and family at this special property. Did I mention room blackout shades, excellent water pressure, and stellar Wi-Fi? Nearby, there are beautiful waterfalls and this Marriott is so close to the city as well. ❤️

We are repeat visitors. Just enjoyed a great weekend with our grandgirls. The rooms are spacious, very clean, a d well equipped. Excellent breakfast. Indoor pool. The staff is great - always welcoming and attentive. Always an awesome experience.

Satisfied with kind staff, clean and relatively new facility and good breakfast service, though rather away from the city centre.

This room bigger than all,nice clean room I extended my stay one more day....

Great service, easy check-in/check-out, pool was running on time reservations which was ok. Hard to get the hot tub unless you really tried to be on top of your reserved time. Lots of people bring their kids to this hotel btw. They did their best to accommodate our late checkout time, and were absolutely polite and helpful when answering everything. Rooms were clean, one of the coffee cup lids did have a coffee stain on it which meant the cleaning staff didn’t change them from the previous guests maybe? But overall quiet and clean.

Excellent location for an Albany, Woodbury Commons, Paramus shopping junket. Room was quiet, nice to have a refrigerator in the room. We will be returning for our next visit. Very close to Wrestfield Mall and Bergen Town Center.