Family-friendly Hotels in Pasig

This hotel never fail to satisfy our expectations from the place to the staff service. This is our second time to check in here and the first time was 2 years ago when their lobby is under construction. This year, I saw lots of improvements from the room that made us feel we are staying in a 5-star hotel. What I only hate is the traffic jam around the area so when you will check in at 2 pm, expect that you’ll never make it on time. However, you might be one of the lucky guests who will get a free room upgrade just like us. 🤗 We’ll see you again next year. ❤️❤️❤️

We stayed in Astoria Plaza for over a month. We made our reservation well ahead of time and made a deposit (e-transfer) 10% of the total cost of our stay, plus extra cost for the early check-in. Upon checked in about 5:00 a.m., I was surprised when the front desk staff asked us when are we going to settle our account. I said “can’t you see on our reservation that we made a deposit w/c was equivalent to 11 days stay”? We were told that there was no room available yet on the higher floor so in the meantime we were given a room on a lower floor and promised that we will be moved on the higher floor in 2 days. I also asked if we are entitled for a free breakfast that morning, he said No because the cost for early check-in does not include breakfast. Anyway, once we were in our room the phone rang and he said Yes we can have free breakfast at the Astoria Cafe. We found the room on the lower floor was alright so we didn’t bother to be moved on the higher room. We have stayed in Astoria Plaza several times, and we know some staff who have been working there for 10 years or more. We accidentally broke a glass in the bathroom and we asked for replacement but was charged (pesos) to our account. However, the replacement glass was not delivered soon, until the day I talked to the housekeeping guy. I have seen blood or urine stains on the bedsheets. For our long stay in Astoria Plaza, we thought we could get a free transfer to the airport. Unfortunately, we don’t get that benefit so we settled for a grab taxi that was large enough for our 4 luggages and 2 carry-ones. Overall, our over a month stay in Astoria Plaza was pleasant. Our special thanks to Jinky Ching, Mac, Joy, Honey, Diane, Claire, Gella and all the staff in the cafeteria, for looking after us in the morning. 👏 Thank you to the concierge staff, for the free shuttle services to and from MegaMall/Shangrila.👏

It was a great stay. We requested for a late check in since we will be coming early in the morning the next day & it was a smooth transaction, from the request to check in until check out. Every one was accommodating. We had a great time & rest! Rooms are very clean and the amenities are complete. We will definitely book again at this hotel.

This was my second time here but so sad that our second would be the last🥲 First, we requested for early checkin and informed us to call warly same day but no available room for earlt checkin. We arrived early like 2:30pm but they let us check in for past 3pm. Second, We booked early for twin bed 1 br but upon arrival they said it wasnt available and gave us king bed instead. we booked early and the twin bed was available how come it was not available during the checkin time. Third, lack of toiletries, no lotion at all. Forth, shower room was dirty, the fridge was so dusty. If there would be zero star, i would give one. Very frustrating stay.

Very nice this place, and clean. So happy to stay my family here, it's like my own house, all you need is available even the food and snacks. I will highly recommend 👍👍👍