Holiday Inn Express & Suites Trinity

The hotel is clean. However, the night auditor disappeared for hours every night. There was no way to purchase things from the snack area.

I had the absolute WORST experience with any hotel ever. After having a reservation booked for almost 3 months for my nephews graduation and contacting the hotel directly hours before arriving to let them know my ETA and was told it was fine. I arrived at the hotel around 9pm with my 4 children (one being an infant) to be told my room was given to someone else! The lady working was extremely rude and acted like I was inconveniencing her by asking questions due to THEIR error and then played victim. I requested to speak with a manager and she gave me a number to contact them on MONDAY. she refused to give me any other accommodations and left us stranded at essentially 10pm to figure out a place to stay. This being a big weekend for graduations, rooms were sold out left and right. Eventually left to have to drive around and making calls aimlessly get TWO rooms 30 more minutes away at that time of night, and spend even more due to it being such last minute! I will never ever suggest this hotel to anyone. Your reservation is not a true reservation as they double book and it’s basically a first come, first serve basis. Along with that you will be accused of being “aggressive” for asking questions. Absolutely absurd and disgusting.

The stuff wasn’t as friendly and the bathrooms had hair in the tubs when we just got in to our room