Citadines Bay City Manila Reviews
Citadines Bay City Manila
Diosdado Macapagal Boulevard, corner Coral Way, Pasay, Metro Manila, 1300, PhilippinesView Hotel Details
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Citadines Bay City Manila Guest Reviews
4.2/5
Very Good
126 review
Verified reviewsLocation4.2
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(126)
Positive reviews(121)
Reviews with photos/video(25)
Awesome stay(44)
Great service(33)
Clean and tidy(25)
Awesome rooms(17)
Near shopping area(11)
Convenient for shopping(7)
Easy to get around(5)
Great swimming pool(4)
Negative reviews(5)
Andleeb ansari
Deluxe Twin Studio
Stayed in 2024年10月
Couples
27 review
Posted on 2024年10月22日
Every thing is good just at the time of check out just because they thought indian is poor they double checks if i steal something or not. ****** receptionist.
Response from Property: Dear Mr. Ansari,Greetings from Citadines Bay City Manila!We had sent you a private message to discuss the items you highlighted on your review. We hope to hear from you soon.Sincerely,Allan PamuteAssistant Manager, Guest Service
BC_trip
Deluxe Double Studio
Stayed in 2024年5月
Solo travelers
3 review
Posted on 2024年6月9日
Simple basic room. no bottled drink provided. will be provided with a huge gallon of water for your in-room refill and consumption, similar to office pantry kind. Ok for short stays!
Response from Property: Dear BC_trip,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your most recent stay experience with us here at Citadines Bay City Manila. We regret to hear that you have not found our gallon of water to your liking. Please be advised that the gallon of water is part of the Sustainability Programme of Citadines Bay City Manila, to eliminate the use of single-used bottled water.Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Deluxe Double Studio
Stayed in 2024年5月
Business travelers
2 review
Outstanding
Posted on 2024年8月1日
I always stay here during my buz trip. Never disapoint. The staff are super friendly and supportive
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Anonymous User
One Bedroom Premier Room
Stayed in 2024年2月
Business travelers
9 review
Outstanding
Posted on 2024年2月25日
Good service. Conveniently located beside mall. Near Mall of Asia.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Deluxe Double Studio
Stayed in 2024年7月
Business travelers
1 review
Outstanding
Posted on 2024年7月6日
Me and my family had very wonderful stay even though it was only 1 day we had a good stay with their great service awesome facilities and a good buffet
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Studio Premier
Stayed in 2024年6月
Couples
2 review
Outstanding
Posted on 2024年6月25日
Very nice, comfortable and clean room, equipped with a small kitchen with all the cookware. The people at the front desk were very friendly. Would love to stay there again if I visit Manila.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
S
Deluxe Double Studio
Stayed in 2024年6月
Couples
12 review
Amazing
Posted on 2024年6月17日
Incredible exceptional clean hotel! Friendly staff, full size brand new gym and nice swimming pool. We were looking for something walking distance to MOA but turns out it takes about 20-25mins even being so close by. I still would highly recommended this hotel especially for the price. Breakfast buffet was fabulous!
Response from Property: Dear Mr/Ms. S,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Hak Kenn
Deluxe Twin Studio
Stayed in 2024年5月
Business travelers
2 review
Outstanding
Posted on 2024年6月6日
Excellent location with good amenities. Walking distance to restaurants and shopping mall.
Response from Property: Dear Mr. Hak Kenn,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Kimberly
Deluxe Double Studio
Stayed in 2024年6月
Solo travelers
2 review
Outstanding
Posted on 2024年6月17日
The one I like the most is their food..:) very conveniently located near SM MOA..
Response from Property: Dear Ms. Kimberly,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Anonymous User
Studio Premier
Stayed in 2024年4月
Business travelers
4 review
Outstanding
Posted on 2024年4月17日
Lovely clean hotel with good service from the team. Good sized room and convenient with a small mall with pharmacy and supermarket next door. Walking distance to mall of Asia.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Deluxe Twin Studio
Stayed in 2024年4月
Family
1 review
Outstanding
Posted on 2024年4月14日
Very nice and accommodating..Were very much happy to stay in your hotel.. keep it up 👍🥰🤩
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Eric
Deluxe Double Studio
Stayed in 2024年3月
Travel with friends
2 review
Very Good
Posted on 2024年3月7日
The room is nice and adequate for our use. The in-room facility is gave us an option to reheat foodstuffs which is really convenient. The only small issue we find is that no vacuum cleaning was done in the whole time of our stay. The breakfast buffet has very few choices but we really enjoy their dessert treats.
Response from Property: Dear Mr. Eric,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're glad you found the room comfortable and enjoyed the convenience of the in-room facilities. We apologize for the oversight with housekeeping and will address it promptly. We appreciate your patronage and hope to welcome you back soon for an improved breakfast experience.Sincerely,Allan PamuteAssistant Manager, Guest Service
Anonymous User
Deluxe Double Studio
Stayed in 2023年8月
Couples
13 review
Outstanding
Posted on 2023年9月8日
My stay at this hotel was exceptional! The staff were incredibly friendly and helpful, making me feel right at home. The room was spotless and comfortable, with a stunning view. The on-site dining was delicious, and the location was perfect for exploring the city. Highly recommended!
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for your glowing review of Citadines Bay City Manila! We're thrilled to hear your stay was exceptional, and you enjoyed our friendly staff, comfortable rooms, delicious dining, and prime location. Your recommendation means the world to us, and we can't wait to welcome you back soon!Sincerely,Allan PamuteAsst. Manager, Guest Service
ELT
Deluxe Double Studio
Stayed in 2023年8月
Solo travelers
9 review
Very Good
Posted on 2023年8月23日
Nice location with MOA by walking distance or you can easily go Wmall just next to. Swimming pool and gym is great. Surely will be visit again soon.
Response from Property: Dear Ms. Biena G,Greetings from Citadines Bay City Manila!Thank you for your wonderful review! We're delighted you enjoyed our prime location near MOA and WMall, as well as our excellent swimming pool and gym facilities. We can't wait to welcome you back for another memorable stay here at Citadines Bay City Manila!Sincerely,Allan A. PamuteAsst. Manager, Guest Service
Guest User
Studio Premier
Stayed in 2024年1月
Business travelers
5 review
Very Good
Posted on 2024年2月6日
Revisit the properties recently, overall good experience but Tv signal is poor and walk way to room is dim.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for choosing to stay with us! We're delighted to hear you had a good overall experience. We apologize for the inconvenience with the TV signal as it is an area-wide Cable TV disruption. Rest assured, we are closely coordinating such concern to our Cable TV Provider to prevent same concern in the future.Sincerely,Allan PamuteAssistant Manager, Guest Service