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Featured facilities: Parking, Laundry service (on-site)
Very Good
114 reviews
8.4/10
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9.2/10
Great
AAnonymous UserThe room is comfortable and warm, with complete accessories. It is very good among European hotels. The price-performance ratio is very high, and the service is also very enthusiastic. I recommend everyone to come. Good, good, good
FFreemanA business hotel without any facilities except a restaurant. Room is relatively small not even a small freezer. Breakfast is good. However, bad experience with housekeeping. No service for the room only the first day. The maid just changed the towels and did nothing to the room including the toilet. I have to request for daily clean up at the front desk. On the third day, found a large plastic bag with rubbish in my room probably the maid forgot to take out. The bag included other rubbish not from my room.
OOshunniyiMy check was lovely. Easy process. Was given all the necessary information to make my stay worthwhile such as WiFi and lift process. The Italian gentleman at the reception was awesome, he even gave me ideas of where to go. I ended up taking his advice and enjoyed my night out.
In morning it was a new unfriendly cold face. I asked if she had any tissues she told me no and I had to go to the toilet for that. I collected my complimentary breakfast which I totally appreciated by the hotel . As I sat to eat my croissants in the other room, I heard another gentleman ask if he could take some extra croissants and Kas responded that he could and she even offered him blue roll. I was astonished. She shared the same excitement with another lady, complimenting her dress etc whereas I didn't not even get a warm greeting from her.
This was very disappointing. I will not be staying here again nor will I be recommending it to other friends or family members. The discrimination was obvious and would not want to expose my loved ones to Kas's behaviour.
I asked her name as I intended to make a complaint. Very disappointing for my first trip to Sheffield.
OOpal HuiI am Benny Mok(the register name is WAI-FU MOK), spent three days there at ROOM 211 from 31/7/2022 to 2/8/2022 in summer & I found that all the facilities in the hotel were superb & I was highly satisfied. The only shortcoming was there was a long weird sound when flushing at the bathroom. There might be some problems in the toilet bowl hose.
Otherwise than that, I highly recommend this hotel cuz all the staff members at the hotel ARE SUPER FRIENDLY, welcoming, cheerful, caring including the housekeeping ladies !
Last but not least, the receptionist ~KARRA RIPPON. karra was the most patient, helpful, amicable , devoted, loving, thoughtful & caring staff member over there & there is no doubt about that! Would you mind sharing this inspiring message with this excellent receptionist and tell her that the inspiring message was from a HONG KONG IMMIGRANT FAMILY ? Many thanks & I owe you one!
Hotel near Sheffield City Center, Sheffield 100% of visitors choose this area
Price per night from:US$55
7.8/10
Good
JJohn SalinskyThe Hotel staff were very friendly and helpful as far as they could be. On the first day of our stay ( Christmas Day) there were parties going on and we had to go up several flights of stairs to get to the breakfast buffet. Everything was a little hard to find but the food was good when available. The ample grounds were an additional attraction as were the huge trees in the spacious garden.
On Christmas Day there were lots of staff looking after the various parties.On the last day, however, ther was only one poor unfortunate waiter in attendance! He did his best but it was impossible for him to keep the buffet food items fully refreshed. He had to do this as well as clearing plates etc from tables. We thought that the lack of any other waiting staff was due to the unavailability of staff from the European Union.
The bedroom facilities needed repairs which were unattended to. In particular, the control knob of the central heating radiator had fallen off and could not be replaced. The radiator was on night and day and also made an irritating noise through most of the night.
We stayed three nights in the hotel from 24th to 27th December 2023.
IN summary, we thought that the hotel could be restored to it's original splendour but would need a substantial investment to improve its standard.
The once magnificent hotel seemed sadly neglected because of lack of investment.
Otherwise the room was satisfactory. But sleep was difficult until we got more used to the noise at night.
In summary, we thought that the hotel needed a lot of money spending on it to improve the facilities and make dure there were enough staff.
GGuest UserThe hotel was not easy to find but the staff did assist us promptly. There was an issue up with the accommodation, upon reporting this our accommodation was upgraded immediately. There stay was good. The food was excellent. The only thing I will say is that the cleanliness of some of the rooms, need to be addressed and also the maintence needs to be addressed also.
WWeiNice and clean big room for a couple. In particular, I found the bedsheets, toilet and carpet nice and clean. Good central location. It was also the first time in my many travels I found a heated towel rail in the shower room/toilet that actually worked, meaning for the days we stayed there our towels stayed dry.
Lots of parking spaces at the front and back of the building at £9 per day. I also quite liked the traditional building style, including stairs inside - definitely different from many cheap modern hotel buildings relying on cheap lifts.
Finally, the receptionists at the reception were all excellent - professional and friendly and very helpful in meeting our needs, such as providing extra tea bags and milk and information on walking around the area.
Happy to recommend and stay there again.
Ssabsab1Lovely hotel in a great location. Rooms are very clean and staff are really friendly and helpful. Great value for money - would highly recommend!
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