Hyatt Centric Park City

Booked a 3 bedroom months in advance-upon arrival staff apologized and tried giving us a 2 bedroom, they eventually moved another couple to a different room to give us the rooms we booked. Fireplace, microwave didn't work. One bedroom was freezing and hotel out of extra blankets. Sofa pillows had tears and stuffing coming out. Outdoor fire pit not working so we used the Pendry Hotels fire pit. Restaurant unable to make cocktails so after 30 minutes we gave up. The only thing this hotel has going for it is the location. Hotel is very dated and worn out. Shuttle to Main Street shops only starts at 5 but you have to pre book. Shuttle to the ski area is unreliable and even if you call and order it once it arrives it's a free for all to scramble on and get a spot. We love Park City but we will never stay here again!

Upon check in, we were giving 2 separate 2 bedroom rooms, which don’t work with kids. We booked a 3 bedroom residence, to find out , they rented one of the look out bedrooms to some else! They did not tell the truth to the person who they booked in the one bedroom! One of the bedrooms vents fid not blow hot air, it was freezing cold! They told us they ran out of extra blankets! The microwave digital display did not work! Fireplace quit working! Outside door to rooms did not lock! The refrigerator was iced over in back, exploded out drinks all over in refrigerator! The restaurant was always empty, should have recognized red flag! Attempted to eat there, took forever, the check in staff attempted to make out cocktails from a book, after 30 minutes, we told them to give us out check, please! No fire pits working at resort, had to do smores at the Pendry next door! Shuttle service was very unreliable! Have to preshuttle service! So we ubered everywhere. The hotel is very dated, needs updated! Need new management , maintenance and properly trained staff!!! Feel sorry for the people who own these units!!! One room had 8 dogs with them! ( Yes!! 8 dogs) love dogs, but no the all night barking!!! Run!! Recommend the Pendry, next door!

I have to give a major shoutout to Kadeem who checked us in. Not only was everything spotless from the lobby to our room, but he helped us arrange everything from our room upgrade (thanks to being a World of Hyatt member), shuttle service, room service, etc... the entire staff was friendly and helpful every time we had a request. The hotel was decorated for Christmas and felt so cozy. We will definitely be back. Again, major thanks to Kadeem for his hospitality. It was a great experience.

Had a great experience at the Hyatt Centric Park City. Beautiful place on top of the Canyons. We had a one bedroom suite that was very spacious, clean and higher end appliances/extras. Very friendly staff throughout hotel. Restaurant for dinner was delicious. Gym had sauna and steam in locker rooms. Heated pool and hot tubs that we loved in the snow! Highly recommend this Hyatt Centric.

This is a gorgeous hotel with fantastic rooms, great food, and wonderful employees. We worked with Kasey, who is an incredibly sweet Event planner who made sure our event went well, and Stephen, who was ready to assist at all times and a kind fellow.

The room was great, the thermostat was confusing though. The restaurant staff was very disordered and lackluster. They messed up every aspect of our meal and most aspects of our friends meals too.