Willow Heights

This hotel's hospitality and location of the view are very good, best stay and food also niz. Service also too good

This property is no where close to the rating mention. It is 1 or 2 star property. I booked very expensive river view rooms. They told me that they have only 3 river view rooms and i booked 2 of them. Lot of web and spider in the rooms. Most of the fixtures were broken. All ceiling and walls had dirty spots in all the rooms. Only positive about the property is location.

Here is my honest feedback on this hotel. Road connectivity- excellent, location-excellent, view-excellent (river view, hospitality-very good, good people,, food- good, pool- good, look and feel- good. But here are the areas for improvements, cleanliness-poor, they have to clean the room properly to avoid ants, insects, etc, curtains to be washed once in 3-4 months, dust, spiderwebs to be cleaned,. Internet- offer wi-fi on checkin, pool- clean the water to remove insects, you are trying to do it, but can be improved, bathroom- keep hand washing kit, separate soap for bath, try to give toothbrush and paste, keep tissue paper for toilet, clean coffee making tray, items etc, keep one table to keep luggage, keep 2 plug points near coat, clean the glass from outside and inside once in 3 months, offer camp fire in the night near pool with light music, clean the kitchen area, clean dinning hall, dust. Fix a pipe and tap to wash legs post coming out of river.

Resort was just ok, rooms were clean but they dont have an open restaurant, we have to order beforehand and the food options are limited, even the breakfast buffet was very limited. But the good thing about the resort is the location, its just near the river and the resort doors opens to it.

The room service response time was 1 hour. The airconditioner's capacity was not enough to cool the room. Bathroom did not have a soap. Good room. Nice view of the river.

Everyone should come and explore here especially in suit room with hot location nice nice nice superb service

The property is placed in a good place. But the room is not upto the mark. The ac was not working properly. The bathroom was smelling of bad odour.

Good stay with river view and hygienic foods

While the hotel staff were courteous and prompt in their customer service, the rooms were very small and hardly any space.