Guest User
February 17, 2025
The trip asked Ctrip to contact the hotel several times, saying that there must be two large beds. The hotel also confirmed that there was no problem. When checking in, the front desk was confused and arranged a room with a large bed. After reporting to Ctrip, Ctrip immediately contacted the hotel, and the hotel said it didn't know about it. After coordination, the sofa bed was laid, and the sofa bed quilt was dirty, so it was replaced again! The room temperature was hot in one room and cold in the other. The front desk didn't respond after reporting it. They came to deal with it the next day, but it was useless. The water from the faucet couldn't be heated at all, and I couldn't take a shower! The front desk staff was only responsible for registering the problem, but didn't solve the problem. It's just a ** hotel! Don't fall into the trap!
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