Vice Versa Reviews

**Title: Extremely Disappointing Experience with Poor Customer Service** I had an extremely disappointing experience at this hotel. When I checked in, the male receptionist quoted me a price for a two-night stay, which I paid in full. However, the next day, I received a call in my room informing me that there had been a mistake and that I would need to pay more to stay the second night, which I had already paid for. To make matters worse, the female receptionist who contacted me was incredibly rude. She shouted at me over the phone and was equally disrespectful in person, making the situation very stressful and uncomfortable. Additionally, the room was dirty and not well-maintained, adding to the overall negative experience. I would not recommend this hotel to anyone based on my experience. Better customer service and cleanliness are essential, and this hotel failed on both fronts.

Enjoyable and fun stay for partner's birthday. Used the private hamam and that was lovely. Rooms are VERY small but cute. Location is fairly convenient but parking was a struggle. Much better if you're using public transport.

Hotel has a theme, which I loved. The staff was beyond helpful and friendly. The breakfast was way better than expected. Hotel has steam sauna. The street noices did come in a bit, but in which hotel do they not, so absolutely wonderful experience.

The service staff has a very good attitude👍

It is a great hotel and the staff is always willing to help.

The old city is very convenient.

The location is very good and the surrounding area is very safe.