Hotel du Roi Rene

Had a wonderful experience at the hotel. It is great for a short stays

Obnoxious and rude staff. Left 2 young girls with nowhere to stay. After buying a holiday deal, on arrival we were told we needed to pay. The holiday operator tried to speak to the hotel but they refused to speak to them, and left us hanging about for over 3 hours not knowing what was happening, and eventually we had to try and find somewhere else to stay. Manners cost nothing, and this could have been resolved with a simple conversation. They should be ashamed of themselves, customer service is clearly not high on their list.

My stay at Hotel du Roi Rene was amazing. The property was very clean and I felt very safe around the area. It's located in a very walkable area which was really nice. The room itself was really nice. The shower was a little small, but other than that, it was a very enjoyable stay.

My issue with booking is about a reservation to a hotel in Paris called Hotel Du Roi Rene I made booking for 5 nights at this hotel 1st day that lady took 90 minutes to check me in , she called *********** like 5 or 6 times The listing on *********** says they can speak English, Arabic, French & Italian , she barely speaks English, no Arabic at all Finally after the check in she started listing rules for me , towels are changed every other day , there is an outside door that she close at 9pm & she gave me copy of the key to get in after 9pm Rules were weird for me & she didn’t mention about cleaning the room, only changing towels, I was tired from long flight & wanted to take a shower so I just said okay Also Wifi was down for that day she said 1st day I returned at night & got to my room 2nd day I left around 8:30 am the place ( supposed to be a hotel ) was still closed & no one on the front desk, I returned back at 9:07 pm the outside door was stuck & I wasn’t able to get in I kept knocking the door, yelling at them maybe any guest or worker can hear me , an open window for that room above the door but light was off Passengers in the street tried to help me with the door, calling their phone & yelling too but no one helped Finally I threw a coin on that open window & luckily it did hit it , that was the room for the reception lady She came down & opened the door after 20 minutes from being stuck out I called *********** to complain, 1st call for 50 minutes , the agent didn’t help me & disconnected the call Called again & was disconnected when I asked for a supervisor Called for the third time ( 45 minutes) the supervisor seemed to be helpful but she can’t take any action to cancel my reservation & move me to different hotel , she said management of that place I am staying at have to approve the request 1st ( which they will never do for sure ) On the 3rd day I did put a sign that I don’t want anyone to enter my room not to mess with my stuff or get in more issues with that place, they took the sign away, got into the room to change towels but didn’t clean the room, so they aren’t respecting my privacy & request I asked the lady if the wifi is working & that I need to speak to manager for all my issues, she said no manager available & asked me to pay the 25€ for taxes before getting the Wifi I just left her to see what booking will do about my complaint, called booking on the third day spent 70 minutes on the line . The supervisor talked to her & came back to me that I need to pay the taxes & deal with that lady as *********** can’t help with my issue He said she claimed I am liar & wasn’t locked out the previous night, I asked him to get the security camera videos, he asked me to tape a video if that happened again & credited my accounts with 25€ So now I realized that ai am stuck with that place that lacks hospitality & unprofessional company that just took my money then said we can’t help you, go & help yourself I spent my days left without

Amazing service, the receptionist is very attentive to our needs. We had to arrive late at night and she helped us with everything by phone Great location, try the Brazilian coffee shop next to it , Cafuné and also the Portuguese one. Is amazing. Also the break fast was very good ❤️

Great location for a quick stay. Nice neighborhood.